Easter Seals Jobs

Job Description

Insight Global is looking to hire a Skip Tracer for an automotive financial services client in north Fort Worth. This individual will be taking inbound calls to process Payments/Payoffs and/or secure vehicles on Post Charge-off accounts. Negotiate vendor settlement offers based on an analysis of individual account holders personal and financial circumstances. Additionally the role will entail the following:

Maintain working relationships with vendors to ensure compliance and performance measures are met. Communicate with the skip vendors for the purpose of developing a strategy to resolve accounts, to receive new/updated information, and provide direction when necessary. Communicate with law enforcement and Fraud Control if necessary. Handle walk-up and email requests by internal and external customers and assist with further research where needed. Rotate on special assignments to support the team as well as other teams/departments . (15%)

Locate clients and collaterals on post-charged-off accounts by obtaining additional phone numbers and addresses through authorized internet databases and tools available. This includes but is not limited to the following:

o Updating customer demographic information

o In-depth location of customers and collaterals through triangulation efforts

o The resolution of deficiency balances including involuntary/voluntary repossessions, insurance losses, GAP waivers, payoff shortages, small balance skips, and odometer frauds. Negotiate payment solutions. (25%)

Negotiating with storage/repair facilities to secure our collaterals upon receiving impound notifications. Arranging for vehicle inspections and submitting emergency check requests if necessary. Reviewing vendor invoices and verifying services rendered prior to approving them for payments. (10%)

Assign accounts out for replevin and consult with OGC as needed. Maintain working relationships with attorneys by communicating and sharing all information during the replevin/legal process. Coordinate the Witness Request process for accounts in litigation where court appearances are required. (15%)

Negotiate vendor settlement offers based on an analysis of individual account holders personal and financial circumstances and the cost-effectiveness of settling an account in a given period of time. Review and process vendor invoices, waive remaining balances on settled accounts and adding and approving ad-hoc charges as necessary (25%)

Reconciliation of vendor activity that impacts business by performing system compliance audits. Enforcement of compliance policies and performance by providing the vendors with weekly and monthly reports. This includes coordination with vendors to correct and maintain their operations within our guidelines (10%)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

• HS diploma

• 2 years of office experience

• Prior phone based roles - Bachelors

• Prior Skip tracing experience

• Management experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.