Easter Seals Jobs

Join the Call Center Leadership team that is assisting customers find solutions in one of the world's most innovative banks

As an Operations Team Manager in Recon Services, you will manage, coordinate, and direct the daily operations of a unit of seven to fifteen non-exempt staff members. You will also assign work and set workflow priorities, introduce team to new procedures and track performance. You will handle exception items, resolve complex accounting/operational issues, review, and recommend system modifications and monitor daily business and quality You will recommend human resources actions (hiring, terminations, and promotions), coordinate with management, peers, and internal business partners to resolve problems and work on special projects.

Job responsibilities

• Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business, including developing and delivering executive and external reporting and other communications.

• Make informed business decisions using your independent judgement, skill set, experience, and subject matter expertise, in combination with documented policies and procedures, relationships with critical partners, expanded empowerments and increased authority levels, to enhance the performance of the department and business.

• Identify and own end-to-end process improvement opportunities, which may include recommending solution(s), developing and maintaining training content, implementing changes, managing process/policy changes, and partnering with the change management leadership team as necessary.

• Ensure team's adherence to operating policies and procedures, and legal and compliance regulations, while independently resolving escalations.

• Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards.

• Demonstrate the firmwide Manager Capabilities, track your progress by regularly soliciting feedback and checking in with your team and manager on how you're doing, and summarize your impact in your year-end Self-Evaluation.

Required qualifications, capabilities, and skills

• Minimum 3 years of experience in Operations management

• Verbal and written communication skills

• Influencing skills

• Change management skills

• Prioritization skills

• Data analysis skills

• High School diploma/GED

Preferred qualifications, capabilities, and skills

• Previous financial industry experience

• People management experience

• Knowledge of Banking Operations, reconciliation, and accounting

If you bring that, we'll take care of the rest! When you join JPMorgan Chase & Co., we'll...

• Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more

• Provide opportunities for professional growth and advancement

• Provide a work environment of high-energy employees that are trained, coached, focused, and driven

• Provide paid classroom and on the job training, including industry leading benefits that start on day one

• Respect and value diversity, integrity, and teamwork

Work schedule

Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which may include evenings, weekends and holidays. Specific information will be provided by the recruiter.

This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.

You will be required to attend training onsite, regardless of your work location. Your schedule and work location will be established based on business needs (e.g., working onsite, at your home office, or a combination of both).

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans