Easter Seals Jobs

Job Description

Day to Day:

A client in Fort Worth, TX is looking for a Customer Service Representative for the Exceptions/Impounds Team taking inbound and making outbound calls as well as working out of outlook for claims and insurance/impound lots. Some of the responsibilities include:

* Negotiating pickup costs from impound lots

* Responding to request and questions via email and phone from; lawyers, impound lots, families, direct clients, dealerships

* Discussing rates and payments from body shops

* Handling very time sensitive information regarding leans on vehicles

* Gathering data related to claims and insurance requests.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

* HS diploma

* 1-2 years' experience in Customer Service

* Comfortable with take 50-80+ inbound/outbound calls

* Very strong communications skills (written and verbal > negotiating with shops and requesting info from insurance and legal firms.

* Must be able to multitask between multiple systems while engaging on customer calls

* Microsoft outlook and computer proficient. Outlook is very important!

* Have the ability to provide empathy on customer calls for a deceased customer's family

* Must have a high sense of urgency

* Must be detailed oriented Plusses:

* Bachelor's Degree

* Call center experience

* Automotive experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.