Easter Seals Jobs

This role has the possibility to become Hybrid located at: 100 Throckmorton Street, Fort Worth, TX 76102

BENEFITS ELIGIBILITY -> DAY ONE

WHO YOU ARE:

Are you extremely organized? Can you focus on the details? Do you take initiative to learn new things? Do you enjoy reviewing information at length? Do you have the ability to understand rules and regulations and then apply that to make sound business decisions?

ABOUT US:

Deluxe Merchant Services+ is a complete payment processing solution that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience.

Follow us on LinkedIn (http://www.linkedin.com/company/deluxe/posts/?feedView=all)

RESPONSIBILITIES:

The Chargeback Analyst minimizes losses by making sound business decisions on chargeback cases governed by the card brand associations rules and regulations. You are responsible for investigating and resolving credit card disputes and retrieval.

• Detailed transaction research, analytical skills, sound decisions and documentation of actions taken

• Phone calls to merchants, Independent Sales Organizations, and others, to obtain information and c ommunicate the outcome of the case back

• Maintain knowledge of all card brands regulations and the ability to utilize and understand the card brands regulations rule manuals.

• Apply card associations industry regulations and practices in resolving disputes, working to working to recover funds for chargebacks, and implementing measures to minimize loss.

• Educate merchants to prevent future disputes

• Develop an intermediate knowledge, pertaining to card brands (i.e. Visa/MasterCard/Discover), governing chargebacks, retrieval processes and procedures

• Work chargeback cases and retreival cases from start to finish which includes, merchant notification, merchant responses, gather required information, review documentation, make a sound educated decision, and representing the case to the card brand

BASIC QUALIFICATIONS:

• Education and Experience: HS/GED and 0 years experience

• Must be 18 years of age or older

PREFERRED QUALIFICATIONS:

• 1 year in administrative work, customer service, or call center

• Strong verbal and written communication skills

• Organized and detail oriented

• Possess a high level of integrity and can be trusted to maintain confidentiality

• Teamwork

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster (https:////www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com .