Easter Seals Jobs

Customer Service Specialist

Location: Fort Washington, PA

Duration : 4 month contract, potential for extension

Pay Rate : 22-23/hr

Job Description:

• Respond to client inquiries via email/chat regarding new and renewal processes.

• Act as advisor to the client utilizing program rules and underwriting guidelines.

• Responsible for creating financial transactions to debit / credit policy accounts depending on the nature of the request.

• Provide excellent customer service to clients, addressing inquiries and resolving issues promptly including coverage questions and assisting with new business/renewal inquiries.

• Strong writing and reading comprehension skills are required as all our requests are handled via email.

• Handle payments, endorsements, coverage changes and cancellation of Individual insurance policies.

• Maintain and update client records, ensuring all information is accurate and up to date.

• Ensure all operations comply with state and federal regulations, as well as company policies.

• Assist in the reporting of insurance claims, providing support to clients throughout the claims process.

• Prepare and review insurance documents, ensuring accuracy and completeness.

• Work closely with East partners, Call Center team, Accounting Operations, and other team members to ensure smooth operations and client satisfaction.

Job Requirements:

• High school diploma or equivalent; Associate’s or bachelor’s degree in business, Finance, or related field preferred.

• Valid P&C Producer License in the state of Pennsylvania required.

• 2-3 years of experience in commercial insurance operations or a related field.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.