Job Information
Summit Utilities Business Analyst - Customer Development in Fort Smith, Arkansas
This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4437610 Summit Utilities\ \ \ Business Analyst - Customer Development\ AR, US\ Full-Time\ 9 days ago\ 2709\ \ \
Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 Americas Best Small Employers.
Summit is a growing natural gas utility company providing safe, reliable and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri and Oklahoma. Being part of the Summit team means embracing excellence, diversity and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers and the communities where we live. We aim to bring warmth and energy to everything we do.
We have an exciting remote opportunity for a Business Analyst - Customer Development who resides in or near Little Rock, AR.
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The Business Analyst - Customer Development is a strategic role that leverages advanced analytical skills, technical expertise, and business acumen to support the Customer Development team in achieving Summits corporate growth objectives. This role requires a proactive, solutions-driven professional capable of driving process improvements, managing complex data systems, and collaborating cross-functionally to optimize workflows and deliver business value.
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PRIMARY DUTIES AND RESPONSIBILITIES
Analyze, prioritize, and monitor sales leads and opportunities, ensuring efficient routing and timely processing while identifying trends to enhance the growth teams performance.
Manage and optimize the creation, updating, and assignment of SAP leads and opportunities, ensuring data integrity and alignment with strategic goals.
Develop, automate, and maintain reports and dashboards in C4C, S4, and other SAP systems to support data-driven decision-making.
Oversee the creation and tracking of G6 notification requests for address and work order creation, ensuring seamless execution by internal or contract service crews.
Participate in and lead project initiatives to enhance the functionality and efficiency of Summits SAP systems, including C4C and S4, using business process analysis techniques.
Collaborate with construction crew leaders and contract service managers to collect, analyze, and report on completed and scheduled work orders, driving operational efficiency.
Support Customer Development Representatives with meter station requests and oversee the creation and management of JIRA tickets for issue resolution.
Partner with Engineering and Operations teams to secure and track project routing approvals, while ensuring timely creation and completion of work orders for growth initiatives.
Compile, analyze, and visualize datasets to track progress toward Summits corporate growth goals, creating actionable insights and executive-level presentations.
Design and implement process optimization initiatives in collaboration with\ \
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\ \ Summit Utilities is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.
