Job Information
Viaero Wireless Data Support Specialist in Fort Morgan, Colorado
Qualifications:
Viaero's Data Support Lead needs to have:
Outstanding verbal communication and problem-solving skills. Excellent phone etiquette. Understanding of our plans, services, and the technical features of our products. Fantastic, demonstrated customer service skills. Ability to sit at a desk/computer station for extended periods of time. The ideal candidate would possess an associate degree, but previous experience in customer service, collections, sales, IT, or call center experience may be substituted for the degree. Candidates MUST have at least a high school diploma or GED and be able to successfully pass all pre-employment
WAGE $20- $22/hr
Monday - Friday: 7 am to 7 pm Saturday: 8 am to 5 pm (rotating Saturdays) Sunday: 11am-5pm
The Data/Internet Install Support Tech helps field technicians with tasks that are able to be accomplished from the corporate office. These tasks include but are not limited to:
Helping with billing and operation support system issues for the field technicians, such as selling out equipment and returning to inventory.
Sending UPS labels to field techs for shipping units back to the Viaero tech shop.
Shipping and tracking of consumables in the warehouse.
Aiding in unit upgrades, firmware upgrades and testing.
Aiding the field techs with trouble issues, checking network health and tower functionality.
Performing drive testing of our network and performing field-testing of equipment.
We're looking for a Lead to work Tuesday through Saturday from 10 am to 7 pm.
Our Data Support hours of operation are as follows:
Responsibilities and Duties:
Ensure Customer Service is timely and accurate. Submit reports daily, weekly, and monthly for Tier 2 Data Support members. Provide feedback to Data Support members to improve best practice and customer experiences. Handle customer disputes and take calls from customers who need more specialized assistance. You may also initiate calls to customers who have unresolved issues. Handle escalated calls. Handle billing issues and answer questions about bills, features, services, promotions, usage, and rate plans. Handle troubleshooting calls and Support Tickets. Help train new Tier 2 Data Support members. Help create Troubleshooting processes and training courses. Ensure all shifts are covered (rotating on-call). Other duties as assigned.
What we offer:
Competitive pay Growth opportunities Comprehensive benefits package includes health insurance benefits (Medical, Vision and Dental), Short-term Disability, Life Insurance, free phone/service, tuition reimbursement, 401(k) with company match, vacation, sick leave and holiday pay.
