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The Hertz Corporation Repair Service Agent in Fort Lauderdale, Florida

A Day in the Life:

Remote position on a schedule varying Mon-Fri 4:00am to 7:00pm and Sat-Sun 4:00am to 5:00pm

Wage: $20/hr

What You’ll Do:

  • Ensure vendors are performing requested repairs at our agreed upon pricing

  • Reviewing repairs ranging between oil changes, tires, wipers, glass, details, PDR, etc.,

  • Handle repair disputes with national account vendors

  • Validating parts pricing and labor times

  • Guarantee vehicle repairs adhere to company policies and address safety concerns

  • Efficiently drive down vendor cycle time to minimize out of service days

  • Handle phone calls related to vehicles experiencing extensive down time

  • Researching customer/vendor complaints

  • Adhere to goal setting metrics for all job functions

  • Review preventive maintenance repairs and non-mechanical repairs

  • Handle phone calls, emails, and chats

  • Working behind a desk

  • Regularly communicate with vendors to obtain status updates on repairs

  • Communicating with customers and employees to resolve downtime issues

What We’re Looking For:

  • Highschool Diploma or GED

  • 1 year of previous vehicle maintenance experience

  • 1 year of customer service experience

  • Fleet experience preferred

  • Ability to work remote

  • PDI experience a plus

  • Customer service

  • Self-starter

  • Ability to multitask

  • Negotiation

  • Computer literate

  • Working knowledge of computer applications

  • Experience with labor guides is a plus

  • Excellent verbal and communication skills

  • Available to flexible schedule to support business needs that may require working weekends based on seniority shift bid

Ability to work REMOTE – Required to be near home office

What You’ll Get:

  • Remote Work

  • Up to 40% off the base rate of any standard Hertz rental including Friends and Family

  • Paid Time Off

  • Medical, Dental & Vision plan options

  • Retirement programs, including 401(k) employer matching

  • Paid Parental Leave & Adoption Assistance

  • Employee Assistance Program for employees & family

  • Educational Reimbursement & Discounts

  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

  • Perks & Discounts –Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran

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