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Robert Half Help Desk Analyst in Fort Lauderdale, Florida

Description

Apply today for immediate consideration!!

Responsibilities:

  • Respond to queries via phone, email, or chat.

  • Provide technical assistance for questions and problems related to Office 365 and Active Directory.

  • Conduct Active Directory administration including users and group management.

  • Manage Office 365 suite including the setup and configuration of mailboxes, OneDrive, Teams, SharePoint, etc.

  • Train other staff members on troubleshooting and diagnosing problems.

  • Run reports on replacements, configurations and identify system improvements.

  • Maintain a detailed record of the user issues and their resolutions.

  • Identify and escalate situations requiring urgent attention.

  • Follow up with customers to ensure full resolution of issues.

    Requirements

Qualifications:

  • Excellent written and verbal communication skills.

  • Comfortable working with multiple groups within a business.

  • Strong understanding of Microsoft Office 365 and Active Directory.

  • Experience in an IT Help Desk position or similar customer support role.

  • Strong problem-solving skills.

  • Ability to build rapport with clients.

  • Bachelor’s degree in Information Technology, Computer Science or a related field.

    Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .

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