Easter Seals Jobs

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6846864

Job Description:

• Responsible for the 24/7 technical oversight of a complex Regional Cyber Operations Center supporting the Army\'s CONUS / OCONUS Theater.
• Maintain awareness of all outages affecting GCC managed assets, tracking customer impact, and resolution of events.
• Make sound decisions with regard to cyber operations, service delivery and incident response; facilitate resolution on critical events.
• Ensure situational understanding is obtained in order to ensure proper prioritization of IT incidents, ensure that resources are assigned appropriately towards incident resolution, and operational impact is understood.
• Monitor, approve, and manage Authorized Service Interruptions (ASI) for the CONUS / OCONUS Network.
• Ensure accurate reporting to GCC senior leaders and higher headquarters.
• Ensure prompt incident response and conformance to organizational processes and service level targets (SLT).
• Monitor a variety of cyber assets using multiple tool sets to ensure the Army\'s CONUS / OCONUS network is available.
• Identify issues and anomalies within the network; exercise personnel call-out procedures to react to alerts and other network events requiring emergency response.
• Review Commander\'s Critical Information Reports (CCIR) for technical accuracy prior to distribution to the CONUS / OCONUS Theater.
• Be the subject matter expert with regard to policy and procedure in the GCC cyber environment; remain acutely aware of changes within the environment.
• Act as the senior contract team member after core duty hours and makes decisions on behalf of senior leadership in their absence.
• Must be available for shift work to include weekends and holidays.

Required Skills:

• Security Clearance: Current Secret Clearance.
• Education: HS +6 years\' experience or AA/AS +4 years\' experience or BA/BS +2 years\' experience.
• Experience: To include 2+ years\' experience in military operations (IE: NETOPS/G3/S3/S6).
• Strong verbal and written communication skills.
• Excellent people and phone skills.
• Ability to prioritize and multi-task.
• Experience with Microsoft Office products.
• Must be willing to work flexible schedule (rotating shift work).
• Positive, focused, and engaging team player is a must.
• Must be highly organized and adaptive to change.
• Understanding of the Army missions and how IT contributes to the delivery of products or services supporting those missions.
• Ability to interact professionally with all levels of Army customers/organizations (verbal and written).
• Must possess basic overall IT knowledge.

Desired Skills:

• Information Technology Infrastructure Library (ITIL) Foundations V4.
• IT operations experience at the Brigade level or higher.
• Attention to detail and the ability to remain calm under pressure.