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The Dispatch Supervisor will supervise daily dispatch operations for transit services for the City of Fort Collins. They will schedule, monitor, and ensure the safe, timely, and efficient delivery of Transfort bus services in accordance with best practices, policies, and programs. The Dispatch Supervisor resolves daily operational issues to meet service commitments through efficient exception management and effective communication skills. This position will provide strong team leadership and strategic direction for the dispatch team, managing accurate and timely communications to internal and external customers. The Dispatch Supervisor will deliver exceptional customer service to internal and external customers and actively participate in the development of operational policies and procedures.

Essential Duties and Responsibilities

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.

Create, maintain, and protect a culture of Diversity, Equity, and Inclusion. Evaluate, mentor, and coach team members, fostering a collaborative and high-performance culture. Create and/or oversee bus operator and dispatch schedules. Seeking ways to innovate and evolve schedules to increase work-life satisfaction, engagement, and retention of dispatch employees and bus operators. Provide exceptional customer service by proactively conveying policies, procedures, routes, and schedule information to stakeholders. Investigate and assist in correcting system disruptions that affect normal operations. Coordinate transportation for special promotional events at a strategic level. Monitor and ensure daily route performance; resolve service and operational problems to meet service commitments. Coordinate emergency communications regarding collisions, injuries, weather, and other emergency events. Ensure compliance with Department of Transportation Regulations, Federal Transit Administration regulations, State and Local Laws, City of Fort Collins Policies and Procedures, and Transfort Policies and Procedures. Focus on strategic initiatives that enhance the work-life satisfaction, engagement, and retention of bus operators. Lead process improvements and innovation efforts to elevate overall operational efficiency and effectiveness. Provide expertise in navigating transit software and reporting programs, specifically Trapeze and Clever Devices preferred. Provide regular, accurate reports to the management team, stakeholders, and municipal partners. Develop and implement training for both new hires and ongoing professional development. Maintain a harassment-free workplace at all times. Expand and integrate the use of emerging technologies and software tools. Participate in the creation and implementation of operational policies and procedures, collaborating closely with higher-level management and other departments. Engage in community outreach programs and public relations efforts as needed. Management Responsibilities

Yes

City Competencies

Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds. Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends. A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations. A desire and ability to utilize digital tools for organizational information, individual, and teamwork. Required Knowledge Skills and Abilities

Leadership and Team Management: Skilled in leading, mentoring, and coaching team members to foster a collaborative and high-performance culture. Customer Service Excellence: A strong focus on providing exceptional customer service by effectively conveying policies, procedures, routes, and schedule information to stakeholders. Proficiency in Transit Software and Reporting Tools: Preferred expertise in using transit-specific software such as Trapeze and Clever Devices, along with proficiency in Microsoft Office products including Word, Excel, Outlook, and PowerPoint. Regulatory Compliance Knowledge: Ability to learn and understand Department of Transportation Regulations, Federal Transit Administration rules, and State and Local Laws, along with City of Fort Collins and Transfort Policies and Procedures. Scheduling and Operations Management: Ability to create and oversee bus operator and dispatch schedules, ensuring efficient and effective daily operations and service delivery. Emergency Management Skills: Capability to coordinate emergency communications and manage responses to collisions, injuries, weather events, and other emergencies. Strong Leadership Skills: The ability to mentor, coach, and lead a team effectively, fostering a collaborative and high-performance culture while enhancing work-life satisfaction, engagement, and retention of staff. This includes providing strategic direction and creating a supportive and inclusive work environment. Exceptional Communication Skills: Proficiency in conveying information clearly and effectively to internal and external customers, stakeholders, and team members. This includes handling emergency communications and providing exceptional customer service. Problem-Solving and Decision-Making Abilities: The capability to define problems, collect data, establish facts, and draw valid conclusions. This includes resolving operational issues promptly and efficiently,