Easter Seals Jobs

Applications for this posting will be accepted until 05/22/2024.

ADP is hiring a Client Service Team Lead - Screening and Selection.

• Do you get a crazy amount of joy from helping others uncover creative solutions to complex problems?

• Are you excited by the prospect of overcoming challenges, thinking dynamically, and taking risks to help your team and your clients accomplish greatness?

• Are you a trusted advisor who delivers on promises -- every time?

Well, this may be the role for you. Ready to make your mark?

In this role, you'll leverage your project management and leadership expertise to assist the Team Manager in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for your team. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change -- your #1 goal is to help ADP associates support clients with their background and screening services. Still, every day will be different because the questions you receive will vary, as will the solutions you provide. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you have a way with ADP associates and clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy to understand and take action on. As a result, you will have a huge impact on the team's overall growth & performance. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

What you'll do: Responsibilities

What you can expect on a typical day:

• Serve as a resource for team members, based on a strong working knowledge of the team's responsibilities and each associate's development plan and training needs.

• Lead daily activities of the team to ensure that all work is completed accurately and with quality according to scheduled deadlines, priorities, and overall goals.

• Train and mentor team members; coordinate additional training as needed with leadership support and provide feedback to leadership on each team member's performance.

• Prioritize critical issues, provide technical support, guidance, and direction to ensure the right client support is delivered in a timely and effective manner.

• Provide first level client escalation for issues. Develop an action plan and oversee resolution efforts pertaining to the to client orders and service level expectations.

• Provide direct feedback to associates on opportunities to enhance services provided to the client.

• Provide ideas for process improvements, assist with updating documentation, and supporting change management.

• Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units as needed.

TO SUCCEED IN THIS ROLE : Requirements

• Minimum 3 years of experience in a client service/consulting environment.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR

• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

Bonus points for these: Preferred Qualifications

• At least one year of people leadership experience

• Experience working in backround screening industry

• Advanced Internet and MS Office Skills (Word/Excel)

• Superior client service skills (both verbal and written) and strong, active listening and communication skills

• Ability to collaborate and work effectively within cross-functional teams

• Ability to maintain cooperative working relationships with all levels of management

• Capacity to assess team members' performance and provide motivational support

• Ability to work independently and as part of a team, focused on achieving results

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.

• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.

• Continuously learn through ongoing training, development, and mentorship opportunities.

• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.

• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

• Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.

• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Salary Range: ADP UPDATE

What are you waiting for? Apply today!

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $21.59 - $43.80 / Hour

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.