Job Information
WestRock Company Quality Manager in Florence, South Carolina
THE OPPORTUNITY:
The Quality Manager will be responsible for providing leadership and technical expertise in the application of quality principles, processes, and tools to improve product and service quality and operational results. The Quality Manager reports to the Operations Manager.
HOW YOU WILL IMPACT SMURFIT WESTROCK:
Directs the Quality Management System at the Mill
Perform as ISO Management Representative for the Florence Mill as an ISO certified mill
Provide training and coaching of WestRock Quality System principles and practices
Ensure that systems are in place to meet customer expectations
Implement quality systems -Policies, Procedures
Build synergies with customers
Customer Service: QIRs/ACRs, contacting customers, studying trends, etc.
Supervision of the Paper and Environmental labs and department personnel responsibilities
Provide mill with tools to monitor their operation and maintain quality data, for individual customers
Facilitate and drive improvement projects targeting improving customer satisfaction
Advise appropriate managers of specific quality issues or trends
Compliance/Audit - provide validation that best practices are being followed as being followed as prescribed
Oversight for the areas specific to document management, calibration, internal assessment, management review, and employee training as it relates to the Quality Management System
WHAT YOU NEED TO SUCCEED:
3 + years of Quality Management Systems experience in corrugated, folding carton, food & beverage, or general manufacturing industry
Bachelor\u2019s Degree preferred
Six Sigma Green Belt or Black Belt Certification preferred
ISO certification preferred
Competent with Microsoft Office and Statistical Software
Capable of representing WestRock to our customers
Capable of traveling 30% or more of time
COMPETENCIES
Safety
Ability to Execute
Champion of & Adaptor to Change
Customer Focused
Decision Making/Judgment
Initiative
Problem Solving/Analysis
Influence & Persuasion
Quality
Integrity
Communication
Keywords: quality manager, quality systems manager, quality, quality management systems, QIR, customer resolution, customer complaint, packaging, carton, corrugated, quality engineering manager, paperboard, paper, paper mill, containerboard, liner, medium, corrugated medium, kraft paper, white top paper
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.
