Job Information
Crescent Hotels and Resorts Catering & Sales Manager in Flint, Michigan
Description
Primary function is to provide support to the sales managers through execution of paperwork, coordination of details and providing assistance in the sales/catering process.
ESSENTIAL DUTIES
Prepare proposals and contracts as requested/required by sales managers in a timely manner and follow through to completion
Prepare contracts using the create/edit merge documents in Delphi
Fax documents and retrieve/deliver incoming faxes to mailboxes
Create labels and mass mailings as requested/required by sales managers
Distribute outgoing mail (AM & PM) to the Executive Office and retrieve mail from the Executive Office for distribution to mailboxes
Prepare sales kits
Compose letters and general correspondence
Create accounts and bookings in Delphi
Inputs all pickup into Delphi
Inspects site rooms upon request
Translate when requested
Provide excellent customer service
Retrieve, log and distribute leads (lead catcher)
Practice and maintain good telephone techniques. Answer phones by the 2nd ring
Communicate and obtain complete, detailed information in a professional, courteous manner in the shortest amount of time possible
Good verbal communication and listening skills are required
Process all correspondence as assigned using proper grammar, set-up, spelling and composition within the assigned time limits
Maintain office files in an organized manner for easy access and future reference
Provide positive, professional guest contact, making guests feel comfortable. Answer guests’ questions and solve guest problems, thereby reducing guest complaints
Copy and/or compile information as required/requested and distribute on a timely basis to communicate essential information with staff and all hotel departments
Take and distribute messages. All messages should include the name of the caller, nature of the call, phone number of caller, date and time call was received. Obtain complete and accurate information and distribute to the receiving party on a time basis
Accurately type all contracts, proposals, etc. as instructed by the sales managers. Distribute the items on a timely basis to appropriated staff and clients
Maintain a well-organized, clean and appealing facility and enhance the image of the sales office to make clients feel comfortable and maximize productivity
QUALIFICATIONS/SKILLS
Type at least 50 wpm; proficient computer skills: proficient in Word, Excel & Outlook. Delphi knowledge a plus
Must be flexible enough to work any shifts including evening, weekends and holidays
High school diploma or equivalent
At least one year of hotel or retail guest service experience.
Good written and verbal communication skills
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
