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Client Service Representative

VCA Advanced Veterinary Care Center is seeking a full-time Head Client Service Representative to join our evening team!

Our Hospital:

VCA Advanced Veterinary Care Center , located in Fishers, IN, is open 24/7, 365 days a year, and provides a wide range of specialty, critical care and emergency services. Our services and medical equipment mirror what one would find at a human medical center. We offer a team approach to veterinary medicine where specialists work together to provide the most advanced care possible for every patient utilizing the newest diagnostic equipment and therapeutic techniques.

Why We Need You

At VCA Advanced Veterinary Care Center, our Client Service Representatives are crucial in building and maintaining trust and confidence with each client. They are the backbone of the hospital and responsible for ensuring its smooth operation.

• Providing an excellent customer experience to every client that enters our facility. Includes greeting visitors, answering telephones, and assisting clients throughout their visit

• Scheduling and confirming appointments

• Presenting and explaining fees, including processing payments and assisting with credit applications

• Answering questions regarding products and services, including educating clients on non-medical pet care

• Managing medical records, charts, reports and correspondence

• Assist with keeping facility clean and organized at all times

• Provide feedback to management and challenge processes to increase efficiency and customer satisfaction.

• Partner with CSR Supervisor to clarify client complaints.

• Directing workflow on the floor.

• Assisting in finding coverage for call-outs.

Qualifications:

• Excellent communication skills, both written and verbal

• 3+ years of customer service experience

• Proficient in Microsoft Office, including Word, Excel, and PowerPoint

• Compassion for pets and people—as well as awareness and understanding of others’ reactions

• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Schedule:

• Evening hours and rotating weekends. Schedule will be coordinated by the CSR Supervisor.

VCA adds value to your compensation package with the following:

· Competitive wage

· Medical, Dental & Vision insurance

· Opportunity to teach and mentor

· 401(k)

· Free wellness subscriptions (Head Space and Lyra Health)

· Life and Long Term Disability insurance

· Paid Parental leave

· Pet care discounts

· So much more!!

Location: 7712 Crosspoint Commons, Fishers, IN 46038

If you are a friendly and compassionate individual looking to expand your experience in the customer service or veterinary industry, then we would love to hear from you. We look forward to reviewing your application!

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com