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Dispatch Operations Manager 7400 45th St Ct E, Fife, WA 98424, USA Req #2695 Thursday, October 3, 2024 See yourself at Odyssey. Join the team as our new Dispatch Operations Manager! Who We Are & Why We're Hiring Odyssey International Forwarding, a division of Odyssey Logistics & Technology Corporation ("Odyssey"), is a one-stop shop; a fully integrated, asset-light based company that provides a complete set of international freight forwarding services. Odyssey International Services delivers unparalleled service for shipments moving inbound from Asia through the Pacific Northwest to the Midwest and East Coast, with flexibility, expedient customer service and the best value. We offer customized solutions and build partnerships with our customers to ensure their business needs are met. Our comprehensive knowledge of import and export processes and regulations enables us to design tailored, cost effective end-to-end international transportation solutions. Based in vibrant Fife, WA Odyssey is on a journey to constantly innovate logistics. We're actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us! Visit us at: www.OdysseyLogistics.com/careers About the Job: The position of Dispatch Operations Manager will have primary responsibility to oversee the dispatch department. This associate is responsible for covering subordinates during an absence, writing and giving yearly reviews, dealing directly with complaints and issues, and creating and implementing new procedures and technologies to improve the workflow.The manager may be required to discipline individuals and is required to remain compliant with company policy and procedures Work Schedule: Monday through Friday Shift Hours: 8:00 am to 5:00 pm In This Role, You Will: Coordinate the hiring of dispatchers with human resources Responsible for running reports Responsible for managing and training of dispatchers Encourage and promote a positive work environment Identify opportunities to improve efficiency and maximize revenue Responsible for managing leased equipment Responsible for managing Independent Contractors(drivers) Support of warehouse and yard operations as needed Manage all drivers' notices. Including obtaining signatures as needed and ensuring copies are retained as required. Responding to driver incidents as needed. This includes but is not limited to the following: Possible accident site visits Incident report completion and submission Collection and submission of documents, photographs, statements, or other data associated with an incident DOT/FMCSA compliance as assigned. This includes but is not limited to the following: Monitoring and input of all required data into electric driver files Monitoring and input of all state DOT requirements into physical driver files Support of warehouse and yard operations as needed. Identify potential problems and find solutions to ALL OTHER DUTIES AND PROJECTS AS ASSIGNED. Qualifications We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table! Required: Bachelor's degree preferred or equivalent work experience in Logistics field. 5+ years prior supervisory experience is preferred. Knowledge of and experience with both Seattle and Tacoma port operations 10+ years dispatch experience