Easter Seals Jobs

3201 S 323rd St,Federal Way,Washington,98001-5023,United States of America We are seeking a highly motivated and detail-oriented professional to join our team as a Trainer within ONEReg. In this key role, you will be responsible for ensuring the successful onboarding and continued development of team members while maintaining the high standards of patient and partner service that our department is known for. You will work closely with Registration to foster an environment of continuous improvement, provide coaching and feedback, and drive the overall success and efficiency of our department. Your expertise in training and process enhancement will directly contribute to the achievement of our goals and the delivery of exceptional service. **Open to Remote candidates with Registration experience Essential Duties and Responsibilities: Understand and leverage internal Registration business processes, policies and procedures. Facilitate engaging and impactful training sessions for teammates of all levels Conduct training sessions in various formats, including in-person, virtual, and self-paced Evaluate the effectiveness of training programs and make recommendations for improvement Partner with cross-functional teams to ensure training programs align with ONEReg goals and objectives Stay up to date on industry trends and best practices in training and development Utilize the ONEReg audit tool to conduct thorough audits of teammates' work to ensure accuracy and adherence to processes. Execute coaching and feedback sessions with teammates to support professional growth and improve performance/ maintain accurate detailed record of audits and coaching sessions. Identify trends and guide development of targeted workshops to improve department accuracy and efficiencies. Coordinate BDP updates and develop new processes based on team opportunities or industry changes. Foster an environment of continuous improvement, encouraging best practices and proactive problem-solving. Encourage participation and build learner motivation. Adapt to differences in communication and learning styles. Seek to understand and applies new or complex concepts. Work effectively within a team, facilitate positive interactions, and assist teammates in achieving performance goals. Practice active listening skills, be receptive to feedback from peers and leadership. Qualifications: Required: Strong knowledge of internal Registration processes and BDPs and DaVita Policies and Procedures. Demonstrates self-awareness through EQ and Relationship management, understands how behavior affects others, uses empathy to manage interactions successfully Strong communication and interpersonal skills, both written and verbal: The position involves regular communication and coaching with various teammate levels and roles within Registration. Ability to maintain confidentiality and discretion to exercise sound judgement regarding teammate performance and metrics and internal business relationships. Passion for training and supporting teammate development. High level of learning agility, a natural curiosity for continuous learning that drives improvement High attention to detail with a dedication to delivering an exceptional learning experience Self-starter who will thrive in a collaborative environment where members are hands-on and have a voice in business decisions Intermediate proficiency in Microsoft Office, including Excel and Outlook. Consistent, regular, punctual attendance as scheduled. Preferred: Minimum of two (2) years of revenue cycle experience with an emphasis on Registration/Insurance Verification. Experience in training, coaching, auditing or process development Knowledge or experience working with a variety of healthcare insurance payers