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This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4354498

The Mortgage Servicing Cashier 1 is responsible for handling a large volume of data/items to be processed every day in an environment that mandates all items/transactions be accurately processed within specific set timelines. Transactional functions must be performed in a manner which will safeguard the banks assets and will provide effective, error-free service to the customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Review all incoming funds for customer loans (i.e. lockbox, on-line banking, Western Union, etc.) daily and accurately prepare and balance entries to move funds between corporate accounts.
2. Research transaction items that do not have valid loan numbers; post incoming wires when notification is received; notify the appropriate department regarding the received funds and ensure all funds are posted on the day received.
3. Operate sorters and/or scanners for check processing as needed. Make corrections to misread items and balance each run.
4. Research, assist and resolve customer questions via email and telephone regarding missing or misapplied account transactions. Process requests for returning funds after appropriate verification and approvals are received.
5. Review and verify payoff funds and post payoffs on the same day received, collaborate with either the closing company and/or customer service to clear shortages or errors.
6. Create and post ACH (Automatic Draft) & bi-weekly payment batches for monthly and bi-weekly loan payments. Review enrollment forms and verify accounts and set up drafting to begin at the appropriate time. Create and submit transmission files before the draft dates.
7. Monitor various balance reports such as; escrow balances on loans and unapplied funds account balances on a daily, weekly and monthly basis. Research and apply the funds accurately and send letters as needed by uploading to mail vendor.
8. Manually post funds that cannot be processed electronically and make any cash deposits from customers at a branch bank. Maintain adequate supply of check stock and adhere to secure storage procedures.
9. Process payment reversals on bank return items; outgoing disbursements via ACH, wire and check; and print and distribute checks disbursed by various mortgage servicing departments.
10. Understand and comply with bank policy, laws, regulations, and the bank\'s BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

TEAM ACCOUNTABILITIES:

• Support and uphold the Arvest Mission Statement.
• Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the companys overall operation.
• Promote professionalism at all times.