Job Information
Live Nation Cashless Solutions Project Manager in Farringdon, United Kingdom
Job Summary:
Company: Live Nation
Department: UK & Ireland Festivals
Location: Farringdon, London OR Manchester with considerable onsite working during festival season
Reports to: VP Live Nation Festivals Finance
Working Hours: Full time plus weekend working at events across the summer festival season
Job Type: Permanent
Role Description
Are you ready to play a pivotal role in delivering some of the UK’s most iconic music festivals and events? As our Cashless Solutions Manager, you will be at the heart of ensuring our festivals run smoothly and efficiently by delivering a best in class Cashless experience for all on site purchases and payments.
As Cashless Solution Project Manager the role will work across all Live Nation UK and Ireland festivals, in which the Live Nation Cashless system is deployed, currently 18 scheduled for 2025, reporting to the VP Festivals Finance. The role covers all aspects of planning and managing each event project including, but not limited to; Pre event planning, on site deployment and supervision, post event reconciliation, settlement, analysis and reporting.
The role also proactively works with other Live Nation departments such as Sponsorship, Customer Experience, F&B, VIP, Production, Operations, Sustainability and Internal Audit.
What it’s like to work in the Team
The Cashless Solutions Project Manager will be an integral member of the team to ensure seamless delivery of our cashless and payments experience across out events to support best in class customer experiences across our festivals supporting event teams, concession partners, vendors and our fans.
The visitor’s festivals are more than customers, they’re our Fans. They are at the heart of everything we do. Our mission is to ‘put fans first and deliver world class experiences’. To do this we strive to always embody our Fan First Values:
We care: We genuinely care about our Fans as individuals and strive to go above and beyond their expectations. We understand what is important to our customers, stakeholders, and teams.
We make it relevant: We deliver the products, services and experience that are right for our fans and that enhance their experience. We focus on the task that will make a difference to the business.
We communicate: We embody great communication at all times. We are polite, courteous and are fluent in our brand language. We work collaboratively and share best practice.
We take ownership: We take ownership, responsibility, and accountability to get the job done. We do what we say we’re going to do and work together to solve challenges and exploit opportunities.
We add value: We focus on the detail that drives enhanced commercial performance and efficiencies. We are bold, brave and constantly self-review to ensure we’re always adding value.
We do what’s right: We drive a culture of inclusivity, diversity and sustainability. We stand by our principles and work towards making our venues and festivals world leaders in accessibility, inclusivity and sustainability.
What we can offer you
Live Nation offers impressive employee benefits including tickets to shows and festivals, healthcare benefits including mental health support, unlimited annual leave and much more.
Who you are
Competencies / Skills / Knowledge / Experience
Essential
Proven project management experience
Strong Excel skills
Experience with EPOS and payment systems and solutions
Excellent communication skills
Strong attention to detail, administration, time management, planning and presentation skills
Strong understanding of financial and commercial principles
Able to manage pressure and conflicting deadlines
Flexibility to meet the needs of the business
Flexibility on working location and happy to be working at events during May to September.
Good communicator
Good organisation skills
Desirable
Experience within an accounting function
Experience of working In live events and/or festivals
Experience In managing third party suppliers and contractors
Behaviours
The following attributes determine how the role will be carried out and are required to be a success
Strong work ethic with a can-do attitude
Forward thinking with a positive attitude towards change
Ability to multi-task and work in a challenging fast-paced environment
Self-starter and problem solver
Deadline focused
Works well in a team environment and always willing to help others
Flexible In working hours to facilitate working/attending the festivals (events occur most weekends in June to August with currently one weekend in each of May and September)
What the role includes
Pre-event
Production of finance procedures, including timelines, covering reconciliation and settlement process to then be agreed with all finance teams
Regular communication with stakeholders to ensure all parties are working to the same scope and deadlines on providing the relevant information for the projects
Regular updates with system provider to ensure agreed development work and planning for events are on track
Coordinate weekly meetings per event and manage the central event tracker with key dates and parties (production, site maps, POS, Connectivity, Power and Third Parties)
Manage the site requirements for each project
Organise site visits when needed
Review and agree quotes, budgets and staff planning.
Oversea the management of trader details (bank details etc.)
Involvement in event production meetings to keep aware of changes that impact cashless
Assist with the management, development and implementation of our customer loyalty programme (new for 2025).
During events
Managing two full time direct reports and additional support during the festival season as required
Oversee on-site meetings with key stakeholders and be "Live Nation key contact"
Monitoring and ensuring that all aspects of the system deployment are running to plan to meet the opening timelines
Keeping senior management updated with progress and any potential risks
Monitoring EPOS, loyalty and payment portals during the event
Updating senior management on any risks to the project
Oversee revenue protection and trader auditing
Reporting of sales, loyalty programme and KPI's to management
Oversee event reconciliation process
On hand to assist with issues.
Post-event
Oversee the completion of event and bank reconciliations
Manage the trader settlement process to agreed terms
Manage post-event payments
Review and approval project costs and invoices and report on spends vs. budget
Assist with settlement of any profit share agreements
Liaison and assist finance teams to fully reconcile control accounts
Post-event analysis of data and costs
Analysis as requested for payments and loyalty systems
Analysis and feedback on current year to propose changes for following season
Oversee and manage customer refunds and chargebacks
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.
The Company
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com
APPLICATION DEADLINE: 19th January 2025. We reserve the right to close applications at any time.
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