Easter Seals Jobs

The Opportunity

Delaware North Gaming is hiring a part-time Security Officer to join our team at Finger Lakes Gaming in Farmington, New York. As a Security Officer, you will maintain a safe and secure environment for our guests and team members. If you enjoy working with people from diverse backgrounds, like a fast-paced job, and seek hands-on learning, our team invites you to apply today.

Shift: Saturday & Sundays (11:45pm-8:00am)

Pay

$20.00 - $20.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

Benefits

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay

• Employee assistance program

• Training and development opportunities

• Employee discounts

• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Responsibilities

• Greets guests positively and timely, treating each person as an individual and in a professional manner

• Conducts cash escorts as required

• Demonstrates skill in dealing with customer complaints, using active listening.

• Skills to defuse difficult and sometimes emotionally charged situations to maintain the customer’s goodwill

• Team-oriented; ability to work effectively with others to ensure a smooth Operation

• Highly motived and takes initiative

• Ability to work in a fast-paced environment

• Observes, handles, and reports procedural violations and illegal activity

• Ensure that identification is checked for proper admittance to the gaming floor

• Maintains crowd control as required

• Maintain a secure presence on the gaming floor

• Patrol parking lot and ancillary buildings as assigned

• Defuse customer profanity to ensure a friendly environment

• Role model the Guest Path Universal Service Standards and Operational Standards, interacting positively through relationships with guest and fellow associates displaying genuine concern and mutual respect for people’s needs

• Other duties as assigned

Qualifications

• Must possess a NYS Security Guard license

• Must have a valid driver’s license, pass an MVR check and take a drug test

• Ability to follow verbal and written instructions

• Ability to communicate both verbally and in writing

• Must be able to be licensed by NY State Gaming Commission

• Ability to work across departmental lines

• Maintain a professional and courteous demeanor when handling guest complaints/issues

• High School Diploma or Equivalent

• Law enforcement or related experience a plus

• Gaming background a plus

Physical Requirements

• Ability to stand and/or walk for extended periods of time

• Ability to communicate via two-way radio

• Ability to stand, reach, and bend frequently

• Manual dexterity sufficient to grasp/handle guest items and various equipment

• Vision must be sufficient that the Officer is not restricted in the performance of duties day or night

Shift Details

Weekends

Overnight

On call

Who We Are

Finger Lakes Gaming & Racetrack, owned and operated by Delaware North, features more than 1,500 video gaming machines and brings the thrill of live thoroughbred racing from April to November and year-round simulcast wagering on thoroughbred and harness racing from across the country. Finger Lakes presents various dining options including a large buffet.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.