Job Information
Burrell Behavioral Health Client Access Manager in Farmington, Missouri
Job Description:
Job Title: Client Access Manager Location: Farmington, Missouri
Department: 1015 Recovery Services
Employment Type: Full-time
Job Summary:
We are seeking an experienced and dedicated Client Access Manager to oversee the professional and technical operations of our client access team in Farmington, Missouri. In this crucial role, you will ensure adherence to policies and procedures while managing the team to achieve organizational initiatives focused on physician satisfaction, co-worker satisfaction, client satisfaction, quality, and business performance. If you thrive in a leadership position and have a passion for providing exceptional client experiences, we encourage you to apply.
As the Client Access Manager, you will be responsible for the overall management and success of the client access team. Your primary duties will include staff development, timecard accuracy reviews, coaching and training, performance evaluations, process improvement, collaboration with internal and external stakeholders, audits, action plan development and implementation, and on-site observations.
The Client Access Manager position offers…(FULL TIME)
All-Inclusive Employee Benefits Package
Telemedicine
Employee Assistance Program
Paid Time Off
Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement
Retirement options
Key Responsibilities:
Provide direct oversight and support to the client access team, ensuring adherence to policies and procedures.
Conduct timecard accuracy reviews, staff coaching, training, and performance evaluations.
Collaborate on process improvement initiatives and action plan development and implementation.
Represent the organization professionally in internal and external meetings and discussions.
Develop, implement, and manage audits related to client experience and accuracy.
Conduct on-site observations and ensure supervisors are conducting regular site visits.
Provide documented feedback and communication to stakeholders on staff development, process changes, and workflow concerns.
Education and/or Experience Qualifications:
High School Diploma or equivalent
Preferred 2 years of previous management experience
Preferred previous customer service experience
Additional Qualifications:
Excellent written and oral communication skills
Excellent organizational skills
Ability to work with computers and independently
Excellent typing skills
Successful completion of background checks, including criminal record, driving record, abuse/neglect, and fingerprint check
Completion of New Hire Orientation and Relias training
Current driver's license, acceptable driving record, and current auto insurance
Ability to exert up to 10 pounds of force occasionally for sedentary work
Keywords: Client Access Manager, Customer Service, Leadership, Process Improvement, Auditing, Staff Development
Position Perks & Benefits:
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness
Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.
We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expressions, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.
Southeast Missouri Behavioral Health is a Smoke and Tobacco Free Workplace.
About Brightli
Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care.
Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), Southeast Missouri Behavioral Health (SEMO), Firefly, Adult and Child Health, and Places for People. While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.
Brightli Snapshot
200 locations
4 states
19 subsidiaries and/or affiliates
5k+ employees
