Job Information
ALL PRO COLOR Customer Service Representative in Farmington, Michigan
SUMMARY:
AllProColor.com:
All Pro Color are leaders in the online print revolution, we offer everyday printing and promotional needs to anyone with access to a computer.
This position is primarily responsible for providing customer service support to the organization by obtaining, analyzing, and verifying the accuracy of order informationin a timely manner.This position is also responsible for initiating and/or implementing corrective action as needed inorder to ensure that an excellent standard of service and a high level of customer satisfaction are maintained by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following.
Answer in coming telephone call to determine the purpose of callers, and forwards calls to appropriate personnel or department Learn Products & Services offered to assis tcustomers.
Assist in managing requests from walk-ins, telephone, emails, and website users regarding quotes for potential orders.
Answer customer questions and provide follow-up with clients regarding orders or quotes. Place instructions and/or reference notes on orders as required.
Follow up with phone calls and/or emails with vendors on clarification of orders placed i.e.discrepancies, questions,or any closure needed.
Assist web usersby telephone in properly navigating through the website to place orders.
Fills out customer information for ordering online, determines charges for service requested, collects payments, and processes the orders.
Upsale new or additional services to customers.
Transmits information or documents to customers, using a computer, mail, or facsimile machine.
Retrieves messages from voicemail.
Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
Answers questions about the organization and provides callers with addresses, directions, and other non-personal information.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the followingcompetencies:
Accountability-The degree to which one is answerable and responsible for actions and performance either individually or on a team.
Attentionto Detail-The level at which tasks are performed carefully, accurately, and inaccordance with specific instructions.
Consistency of work quality and compliance withstandards, requirements, and expectations. The tracking of numerical data and detailedorganizational information, and the careful application of grammar, spelling, and punctuation rules.
Customer Relations-The degree to which customer service andprofessional rapport isdemonstrated in the day-to-day business environment.
Focus-The level at which one maintains attention and concentration on job duties. The ability to minimize distractions and fully apply one's self to the timely accomplishment of assigned tasks.
Follow Through-The demonstration of reliability and a full commitment to complete assignedresponsibilities with minimal supervision.
A willingness to takeresponsibility for actions, solveproblems as they arise, keep all parties fully informed, and stay with a job through all stages ofcompletion.
Organizational Skills-The ability to manage tasks, projects, information, and materials within awell-ordered system.The degree to which multiple assignments are managed and completedaccording to established schedules.
Problem-Solving-The ability to predict, recognize, and define problems. Skill in generating,selecting, and implementing timely andmeaningful solutions.
Responsiveness-The degree to which the employee responds totheneeds and issues ofcus
