Job Information
Holcomb Behavioral Health Systems Program Supervisor - Crisis Warmline - PROGR006403 in Exton, Pennsylvania
Program Supervisor - Crisis Warmline - PROGR006403
DESCRIPTION/RESPONSIBILITIES: Job Description: The Program Supervisor is responsible for overseeing his/her designated staff and/or designated shift, as well as providing direct service to the extent determined by the Crisis Coordinator.
Schedule Details: Monday through Friday, 9:00 am - 5:00 pm (Flexible Scheduling)
Location: Exton, PA
Program: Crisis Intervention
Pay Rate: $23 /hour
Job Functions: * Implement service delivery goals consistent with overall agency goals and policy/procedures * Provide routine, quality supervision and consultation to program staff * Report to direct supervisor, and other administrative staff as required, in a timely and comprehensive manner * Complete other responsibilities as assigned by the direct supervisor * Orient new program staff to the agency policy and procedures, the program's Standard Operating Procedures (SOP), and the licensure/regulatory/contractual demands of the program's services * Provide comprehensive, objective feedback to the program Coordinator regarding the quality of the services offered by employees under his/her supervision as part of 90-day evaluations, annual evaluations, or as otherwise needed * Complete all personally required training as per the Professional Development Plan or as per contractual requirements with agency payers. * Submit to Human Resources promptly copies of all required documentation regarding, but not limited to degrees, licenses, certifications, clearances, and training certificates * Maintain professional licensure and specialized certification in the designated state(s), as applicable * Provide quality service delivery as defined by the program description, and best practice standards, and in full compliance with licensure standards * Provide supervision and consultation to designated staff to support the program description, and best practice standards and to support the program in remaining in full compliance with standards * Maintain quality documentation of service delivery * Provide quality clinical training to program staff, following agency curriculum, as directed by the program Coordinator to support quality service delivery. * Participate in quality improvement initiatives as implemented within his/her respective program or service line * Report incidents through the incident management system in a timely and effective manner * Maintain professional relationships with clients, payers community support service representatives, and other agencies * Communicate effectively with payers to maintain and renew service authorizations as clinically appropriate * Oversee the completion and tabulation of client outcome data, utilizing agency-endorsed outcome measures, and proposing formal recommendations for corrective action to improve service quality * Ability to provide the full provision of indicated services and the supporting documentation * Provide all authorized client services and provide supporting documentation for re-authorizations, as necessary, in a timely manner * Submit accurate and timely payroll and billing documentation * Minimize unnecessary program expenses * Provide direct, supervision to designated program staff, individually and group-based, regularly (as defined by the program Coordinator or agency policies and procedures) * Provide quality direct care service to clients consistent with the program service line, standard operating procedures manual, and agency policies and procedures * Provide crisis assessment and support for direct service staff, as necessary, during designated working hours and on-call hours * Ensure all program services are compliant with recovery principles and are culturally competent * Implement effective service plans and interventions consistent with client goals, needs, and strengths * Support staff and client access to community resources, facilitating access as n cessary * Make prompt referrals to appropriate levels of care when the program is unable to appropriately handle client needs * Maintain a collaborative, working relationship with all program staff to fully support the needs of the program or service line * Consult with other treatment professionals as needed * Provide timely, comprehensive, and accurate clinical documentation
Minimum Requirements: Education: A Bachelor's degree in social work, psychology, rehabilitation, activity therapies, counseling, education, or related fields; or A bachelor's degree in nursing preferred.
Experience: Two years of mental health direct care experience. A certified Peer Specialist or Certified Recovery Specialist background is preferred. Peer supervisory experience is a plus.
Licensure/Certifications: Certified Peer Specialist Supervisor certification is required
Required Clearances: Pennsylvania Child Abuse, Criminal and fingerprint-based federal criminal history; Verification that employee is not on any Medicaid/Medicare Exclusion list
Note: At the discretion of the Personnel Officer, additional related experience and/or education may be substituted instead of the requirements specified under Education and Experience
What's in it for you? Total Rewards (For Full-Time Employees = >30 hours/week): * Competitive Pay * Medical, Dental, and Vision Insurance * Tuition Reimbursement options * Flexible Spending Accounts (Health, Dependent, and Transportation) * Life Insurance * Disability Insurance * Paid Time Off * 403(b) with Employer Match * Employee Recognition Programs * Employee Referral Bonus opportunities * Discounts through "Tickets at Work" * Discounts on Verizon mobile service * And More!
Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity