Easter Seals Jobs

+-----------------------------------+-----------------------------------+ | Business Data Analyst | | | | | | The busi | | | | | | ness analyst for collections and | | | call | | | | | | center will be responsible for | | | analyzing, providing | | | recommendations for improvement | | | on the efficiency and | | | effectiveness of FHC's | | | collection and call center | | | operations. This role will work | | | closely with stakeholders across | | | multiple departments to provide | | | actionable insights, improve data | | | driven decision making, | | | optimizing Key Performance | | | Indicators to enhance both | | | operational efficiency, client | | | satisfaction and customer | | | experience. | | | | | | | | | | | | | | | | | | | | | | | | Essential Functions | | | | | | Reasonable accommodations may be | | | made to enable individuals with | | | disabilities to perform these | | | essential functions. | | | | | | - Perform daily function on | | | Excel, CRM systems FHC | | | leverages in each division, | | | and additional resources to | | | monitor, compile, analyze, | | | and maintain data. | | | - Generate standard or custom | | | reports summarizing operation | | | oversight, financial | | | analysis, key performance | | | indicator data for review by | | | operation executives and | | | directors. | | | - Create and maintain | | | dashboards for key metrics | | | for each respective division, | | | including summarized | | | overviews for those metrics. | | | - Synthesize current business | | | intelligence or trend data to | | | support recommendations for | | | action | | | - Identify and analyze industry | | | or geographic trends with | | | business strategy | | | implications | | | - Create business intelligence | | | tools, excel models, | | | including design of related | | | databases, spreadsheets, or | | | outputs. | | | - Provide ad-hoc reporting and | | | insights for management and | | | other stake holders | | | - Provide feedback on data | | | trends and collaborate with | | | executive member and teams to | | | understand workflows and | | | identify weaknesses | | | - Provide recommendations in | | | technology to capture data in | | | a seamless approach | | | | | | Competencies and Skills | | | | | | - Proficient in data analysis | | | for reporting tools such as | | | (Excel, SQL, Power BI, | | | Tableau, | | | - Certifications in Microsoft | | | Excel (Certified), Microsoft | | | Data Analysis (Certified), an | | | Advance Excel Formulas and | | | Functions Proficient in | | | mathematics and quantitative | | | analysis | | | - Excellent communication | | | skills and interpersonal | | | skills | | | - Critical Thinking Using logic | | | and reasoning to identify the | | | strengths and weaknesses of | | | alternative solutions, | | | conclusions, or approaches to | | | problems. Active Learning | | | Understanding the | | | implications of new | | | information for both current | | | and future problem-solving |