Easter Seals Jobs

Customer Service Advisor in Exeter

Req ID#: 387069

Exeter, Exeter, GB

Job Description:

Are you a customer service star?

Are you a customer service star interested in helping customers? As Customer Service Advisor you will be pivotal in delivering an awesome product and service experience for customers using our online suite of products in the most optimal way for our customers and the business. Be a customer service ambassador who lives and breathes our values and is passionate about creating a uniquely positive customer experience while reducing customer friction.

The Customer Service Advisor role in our teams has a customer backed mind-set, combined with strong problem-solving skills and customer empathy to solve for customers and deliver an experience so profound that customers love using our products and actively recommend us.

The Details

Salary: £22,308 per year – Monthly paid (equates to an hourly rate of £11.44 per hour)

Schedule: 37.5 per week – Monday – Sunday 07.00 – 21.00

Contract: 37.5 hrs p/w

Training: Training onsite – 6 weeks, Monday to Friday.

• Access to Perks at Work an exclusive employee pricing platform allowing you to save money on both the big and little purchases.

• Access to Wagestream an innovative financial benefit that lets you withdraw a % of your earned pay whenever you need it as well as discounts on big brands.

Hybrid Work Option : After demonstrating competency in the role, you may be able to transition to a flexible hybrid schedule.

What we need from you in order to be successful?

• Good communication skills: The ability to clearly and effectively communicate with customers both written and verbally in English

• Active listening skills: The ability to attentively listen to customers and understand their needs and concerns

• Problem-solving skills: The ability to quickly identify and resolve customer issues or complaints

• Empathy: The ability to understand and relate to the customer's perspective

• Adaptability: The ability to handle a wide variety of customer interactions and adjust communication style as necessary

• Positive attitude: The ability to remain positive and upbeat even during difficult customer interactions

• Strong teamwork skills: The ability to work effectively with other agents and support teams

Foundever

Join Foundever, a Leading Global Customer Experience Company

Foundever works in over 60 countries, securely connecting brands with millions of customers. With over 100 clients across retail, healthcare, hospitality and other sectors rely on us to represent their brands and increase loyalty through great customer experiences.

We lead with creativity, commitment and connection to guide our work environment and create meaningful connections.

You’ll join a diverse team of over 10,000 focused on your growth and rewarding your success through incentives. Our proven training will set you up to become a trusted brand representative.

How To Apply

If you share our values and passion for Customer Service, we’d love to hear from you so please click and apply with an up-to-date and detailed CV .

Job Segment: Customer Service