Job Information
Members First Credit Union Member Service Representative I/Teller in Evart, Michigan
Position Type: Full-Time Work Environment: On-site Location: Evart Branch, Evart, MI 49631, USA
Job Details
Do you find joy and purpose in providing exceptional member service and helping members achieve financial wellness? Are you a highly motivated individual who thrives in a detail-oriented environment? Members First Credit Union is seeking an enthusiastic Member Service Representative (Teller) to build and maintain relationships with members at our Evart Branch. Come be part of a growing credit union that positively impacts the communities we serve!
We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected, and when we embrace our true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Help us create thriving communities!
Position: Member Service Representative Employment Status: Non-Exempt Reports to: Branch Leader
Position Overview
The primary purpose of this position is to assist Members First Credit Union in delivering on its mission: To encourage a better tomorrow. To achieve this mission, the position must deliver on our brand promise: We believe in you. Our promise is to be trustworthy, caring, and enthusiastic to help members succeed. This is accomplished by living out our core values in every service interaction.
Essential Duties
- "We empower people in their journey of wellbeing."
- Process member transactions efficiently, including cash deposits, withdrawals, transfers, and loan payments.
- Assist members with account maintenance and changes.
- Ensure security and compliance procedures are followed in all transactions.
- Develop and maintain an effective level of product knowledge.
- Provide first-call resolution for member inquiries related to accounts, statements, and transaction histories.
- Identify members' financial needs and recommend appropriate Credit Union solutions.
- Ensure proper member identification and implement fraud prevention measures.
- Support the onboarding process to help new members feel welcome and informed.
- Be available to work Monday -- Friday (8 a.m. -- 5 p.m.) with rotating Saturday shifts as needed.
- Participate in monthly developmental coaching sessions to improve service skills and knowledge.
Duties and Responsibilities
The following statements describe the general nature and level of work performed in this position. Additional duties may be assigned to meet business needs.
Expand member relationships by determining additional product and service needs.
Handle phone inquiries regarding account balances, transactions, and membership services.
Maintain a high level of accuracy in transaction processing and compliance.
Assist members with bill payments, e-gift cards, mobile deposits, and debit card troubleshooting.
Educate members about MFCU's products and services to promote financial wellness.
Process cashier's checks, starter checks, and mone
