Job Information
Coast Central Credit Union Operations Manager in Eureka, California
The Business Loan Operations Manager is responsible for overseeing the daily operations of the business loan specialist (processing and servicing) team. This role ensures the efficient and accurate processing, approval, documentation, and servicing of business loans while adhering to regulatory guidelines and credit union policies. The manager will lead a team, implement process improvements, and collaborate with internal and external partners to enhance member experience and operational efficiency.
PRINCIPLE RESPONSIBILITIES:
Actively practice the behaviors required by the credit unions guidelines for Member Services in all interactions with members and staff.
Maintain excellent member relations, provide services, and cross-sell credit union products.
Understand and respond to complex written and verbal communications.
Preserve member confidentiality.
Read and comprehend written materials such as printed manuals, instructions, correspondence, and reports.
With accuracy, enter data using the keyboard and computer terminal to develop documents, prepare correspondence, and maintain records, etc.
Communicate with tact and professionalism.
Perform and understand mathematical calculations, including the ability to reconcile and balance financial instruments, develop operational budgets, perform cost/benefit analysis, and other projects requiring abstract reasoning.
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