Easter Seals Jobs

Job Title : Desktop Support Technician

Pay : $25-30/hr

Location : Eugene, Oregon, 97401

Duration : 1 Year (likely to extend)

Workplace Type : 100% On-site

Start Date : February 9, 2025

Description :

We are seeking a Desktop Support Technician who is a go-getter and personable to provide exceptional service and technical support to our IT customers. This role involves responding to technical support requests, performing installations and upgrades, and troubleshooting hardware and software issues.

Essential Functions :

• Provide excellent service while fulfilling IT customer requests or resolving IT customer problems.

• Respond to technical support requests in a timely, professional manner and facilitate immediate resolution when possible.

• Perform installations, upgrades, and decommission IT equipment (e.g., laptops, desktops, MFPs, fax machines, mobile devices).

• Follow team policies, processes, and procedures.

• Assist IT customers in the use of hardware and software.

• Resolve routine hardware and software problems using diagnostic tools; engage other departments for more complex issues.

• Image and configure workstations in accordance with standard operating procedures.

• Provide technical support to board members and corporate officials as needed.

• Occasionally provide hands-on support to other departments during implementations and problem resolution.

• Provide timely and accurate updates to the incident, request, and problem management system.

• Serve “on-call” shifts as assigned (confirmation needed).

Required Skills :

• Proficiency with Windows 10/11, Office 365 desktop applications, Microsoft Teams, OneDrive, VPN, Cisco AnyConnect, iOS, and mobile phones.

• Experience troubleshooting peripherals like printers and docking stations.

• Familiarity with Active Directory and hardware support.

Top Skills :

• Imaging and troubleshooting Windows 10/11.

• Supporting Office 365 desktop applications.

• Providing technical support for Microsoft Teams, OneDrive, VPN, Cisco AnyConnect, iOS, and mobile phones.

• Troubleshooting peripherals like printers and docking stations.

Additional Information :

• Drug Test Required: No

• Must be willing to submit to pre-employment fingerprinting background .

• Work hours: Monday to Friday, 8-5 as standard but flexible.

• End users are internal employees.

• Two rounds of virtual interviews.

Employee Value Proposition (EVP) :

This is a large and stable organization with $27 billion in assets in 2019, aiming to grow to $75 billion by 2025. The company has invested in new technology, equipment, and office supplies. The foundation has been recognized for its support during the COVID-19 pandemic and other charitable efforts.

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Eugene,OR.

Application Deadline

This position is anticipated to close on Feb 10, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.