Easter Seals Jobs

Join the worldwide leader in playing cards and in “play” solutions. Play is what keeps us going, and it always has been our greatest motivation. That's why we live different, play different.

The B2B Casino Customer Relationship Specialist is essential to the Casino Sales organization, representing our industry-leading brands daily to the largest casinos in the world. They are leaders who possess strong communication skills on the phone, email and in-person. Caretakers of relationships with customers that may have been established decades ago, and builders of new relationships as new stakeholders develop. Primary responsibilities include learning all aspects of products, the USPC ordering process, and the Customer Service experience that differentiates our brands from the competition. While working closely with Casino Account Executives, the USPC Casino Customer Relationship Specialists :

What you’ll do as a B2B - CUSTOMER RELATIONSHIP SPECIALIST II – CASINO :

• D evelop relationships and understanding of business (internal and external) to ensure USPC delivers on its promises to customers

• Coordinates with customer, account manager, operations and logistics teams to ensure orders will be accurate and on time

• Adhir to jurisdictional regulatory requirements (gaming notices, approvals, etc.)

• Works with account executives and customers to ensure new accounts order details, artwork, payment terms, delivery details are collecting accurately from customer and setup in USPC’s information systems

• Manage all aspects of repeat orders from existing customers

• Work with Operations teams and internal product production specs to ensure orders are complete and accurate

• Complies with and advises on improvements of existing and future customer service processes

• Ensures account executive and legal staff have accurate information on pricing, and orders for sales contracts

• Create a positive customer experience if the customer has an issue or complaint that needs to be solved

• Coordinating job set-up to initiate production (working with Data Maintenance, Finance and Planning to finalize material numbers, costing and production scheduling).

• Entering and tracking orders inside of USPC to ensure On Time and In Full delivery to customer locations.

• Making freight arrangements to destinations worldwide

• Resolution of issues that arise with orders that fall within the territory of responsibility. This includes transit delays, invoicing issues, product stock questions, etc.

• CSR/Sales Enablement tools (such as CRM - Salesforce.com, Order Processing System, Artwork System, etc.) to execute customer service processes and centralize associated core critical communication documents to effectively pursue targets

• Manage customer and USPC inventory for Casinos

We’re looking for a B2B - CUSTOMER RELATIONSHIP SPECIALIST II – CASINO with:

QUALIFICATIONS:

• 5 years minimum customer service experience/sales assistance

• Experience with International logistics

• Strong organizational skills and attention to detail. Ability to prioritize and respond to changes in demands and customer needs, accurately and quickly

• Bachelor’s degree preferred

• Effective Communication

• Excellence in Execution

• Project Management

• Manage multiple high-priority projects simultaneously

• Ability to demonstrate effective, confident user CRM system (such as Salesforce.com) and MS Office: Excel, Word, PowerPoint, Outlook email for reporting and communication

• SAP experience preferred

Physical requirements and working conditions:

Our manufacturing Plant is comprised of enclosed office and manufacturing space. This position requires the ability to:

• Move throughout the entire facility to attend to various issues

• Work effectively in teams across functional groups with strong communication skills and the ability to lead

• Perform sedentary work on various computer systems

• This B2B - CUSTOMER RELATIONSHIP SPECIALIST II – CASINO position is located on-site(hybrid) in our Erlanger, KY facility

Benefits a B2B - CUSTOMER RELATIONSHIP SPECIALIST II – CASINO Can Expect from Cartamundi:

• Competitive pay

• Climate controlled facility

• 401(k) with company match

• Health, dental, and vision insurance starting day one

• HSA (Health Savings Account) and FSA (Flexible Savings Account)

• Life insurance

• Short-Term and Long-Term Disability

• Paid time off

• Tuition reimbursement

• Employee discounts on daycare, gym memberships, travel, and much more

  Apply today and discover the magic of making a difference at Cartamundi!

Cartamundi does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS dhs.gov/e-verify (file:///C%3A/Users/stacy.schneider/AppData/Local/Temp/Temp1_Talent%20-Recruitment%20Forms%20and%20Policy) .

Candidates must be 18 years old to work for Cartamundi.

No agencies please. No sponsorship available.

About Cartamundi:

At Cartamundi, we're all united by our common belief that world is better with play. Play is what keeps us going, and it always has been our greatest motivation. That's why we live different and play different. To us, it is not just an activity. It is a guiding mindset that reminds us to have fun, to be fair, to connect with people – across cultures and generations – and to embrace shared experiences.

We are a worldwide leader in playing cards and in “play” solutions.

Our owned brand portfolio includes a suite of heritage brands which go back as far as 1848, including global brands like Bicycle®, HRO®, Bee®, Copag®, Shuffle® and many locally loved brands. These brands combine craftsmanship with innovation as the basis for their continued relevance and positive contribution to the local communities that love and use these brands.

At Cartamundi, we have significant expertise in printing; our presses have been running since 1765. Today, our company has become the largest playing cards and board game manufacturer in the world and the trusted partner of leading toy companies. We make well-known brands such as Monopoly®, Uno®, Magic: The Gathering®, Guess Who ®, Pokémon®, Trivial Pursuit® every day.

As we look into the future and how entertainment evolves, we are bringing the digital world to the physical world and vice versa. We have a dedicated team of experts that is looking into future technologies, products, applications that can get our consumers and communities to truly live different and play different.

We are still a family-owned company with headquarters in Belgium and have a global network of 16 manufacturing facilities, 6 design centers, 1 digital studio and 1 global R&D center.