Easter Seals Jobs

GENERAL RESPONSIBILITIES:

The Consumer/Family Satisfaction Team (C/FST) Member has direct and telephone contact with consumers of Mental Health and/or Drug & Alcohol services or family members being served in the Erie County mental health system to conduct surveys regarding satisfaction with mental health and/or drug & alcohol services. Team Member is responsible for following procedures determined by the C/FST Team Leader and policy procedure manual regarding the data gathering process. Team member must be able to function with another member(s) as a team. Team member must be able to present themselves professionally at all times and represent the Team in the community. Good judgment and common sense must be practiced and exercised while performing the duties of a C/FST member.  Team Member must have working knowledge of all services connected to Consumer Family Satisfaction Team as well as mental health services.

SPECIFIC RESPONSIBILITIES AND DUTIES:

1. Assists with identifying multiple avenues for reaching the population of consumers receiving various mental health services. 
2. Conduct individual interviews, face-to-face surveys, phone surveys, open forums as assigned.
3. Completed all paperwork associated with the interview process.
4. Is able to maintain a high level of confidentiality.
5. Demonstrates a working knowledge and understanding of the mental health services provided in Erie County.
6. Participates with team members to identify possible systems and individual consumer issues that need to be addressed or improved.
7. Completes training as assigned.
8. Attends regional C/FST meetings and conferences as assigned.
9. Identifies and refers consumers in need of resources to senior staff.
10. Attends C/FST meetings and MHA staff meetings.
11. Represents the Consumer/Family Satisfaction Team of the Mental Health Association when in the community.
12. Other responsibilities as assigned.
13. Able to work days, evenings, weekends.

MINIMUM REQUIREMENTS:

1. Ability to communicate effectively with people (Read and speak clearly and distinctly.)
2. Ability to work flexible schedule which may include some evening hours.
3. Ability to organize and operate on multiple tasks simultaneously.
4. Must be able to take and follow directions.
5. Knowledge of the Erie County Mental Health System and other community resources.
6. Knowledge of the Vision, Mission, and Values of the Mental Health Association.
7. Knowledge of the Operations and Policies of the Mental Health Association.
8. Subscribe to ethical standards of confidentiality and HIPPA regulations.
9. Ability to function as a team member.
10. H.S. diploma or equivalent.
11. Must have reliable transpotation to and from work.
12. Valid PA Driver's License preferred.
13. Submits to a pre-employ drug screen, position contingent upon results.
14. Agrees to and complies with the MHA 'drug free workplace' policy.

PHYSICAL DEMANDS:

Physical demands describe herein are representative of those that must be met by staff to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.  While performing the duties of this job, the staff is regularly required to stand, sit, talk, and hear (hearing aid permitted). Specific vision abilities required by the job include peripheral and distance vision. Staff is occasionally required to reach with hands and arms and use legs to lift and or move up to 50 pounds.

WORK ENVIRONMENT:

The work environment characteristics described herein are representative of those a Staff encounters while performing the essential functions of the job. Reasonable accommodations may be to enable individuals with disabilities to perform these essential functions.  Staff is occasionally exposed to outside weather.  Noise level is usually moderate.

MHA IS AN EQUAL OPPOR UNITY EMPLOYER AND PROHIBITS HIRING DISCRIMINATION ON THE BASIS OF RACE, COLOR, RELIGIOUS CREED, DISABILITY, ANCESTRY, NATIONAL ORIGIN, AGE OR SEX.  EMPLOYMENT OPPORTUNITIES SHALL BE PROVIDED FOR APPLICANTS WITH DISABILITIES AND REASONABLE ACCOMMODATIONS SHALL BE MADE TO MEET THE PHYSICAL OR MENTAL HEALTH LIMITATIONS OF QUALIFIED APPLICANTS OR EMPLOYEES. 

Qualified candidates may apply by clicking, "Apply Now". Next, submit your resume. You may complete a cover letter on the following screen. *You must contact the employer via one of the methods listed on the screen after clicking "Apply for this job". * Please be sure to identify PA CareerLink as your referral source.