Job Information
Speedway LLC Security Alarm Center Processor in Enon, Ohio
Job Summary:
Responsible for answering Asset Protection Hotline, delivering exceptional customer service, data entry with attention to detail and processing incident reports. Completes remote DVR surveys of store locations to address safety and security concerns. Department is 24/7. Must be available to work weekends and holidays. Training will occur on 1st, 2nd, or 3rd shift.
Job Responsibilities:
Provides exceptional customer service while answering AP Hotline calls
Takes action to record incident details in a professional, time-sensitive, customer-focused manner in accordance with company and Security Alarm Center policies and procedures
Process and communicate details as they pertain to incidents occurring at store locations
Perform Live Store Tours (LST) utilizing store's DVR systems remotely
Multi-task in a dynamic work environment
Data entry, general word processing and administrative activities
Completes other duties, including special projects, as assigned by Management
Meets or exceeds key performance indicators of the role
Maintains a high degree of confidentiality
Available to work a variety of shifts, including weekends and holidays; understands the staffing expectations of working in a 24/7/365 environment; must be flexible within hours of operation and willing to work overtime
Provide assistance & support to Operations and Maintenance personnel
This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities. Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs as necessary.
Education:
Education: High School/GED
Specific Knowledge and Skills:
Ability to manage confidential employee information
Capable of working in a high-energy, fast paced, demanding environment
Perform documented complex tasks
Excellent verbal and written communication skills
Excellent interpersonal skills and the ability to work effectively across all levels of the business
Strong attention to detail
Ability to multi-task and prioritize tasks in a dynamic team-oriented environment
At times, periodic mandatory over-time at 1.5x pay may be required in accordance with federal and applicable state and local laws.
EEO Statement
Speedway is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.
In Compliance with the Americans with Disabilities Act and other applicable laws, we offer reasonable accommodation in the employment process. If you are unable to complete the application process due to a disability, please contact 1-888-225-5735, option 4.
