Job Information
DISH Network Fraud Operations Data Analyst in ENGLEWOOD, Colorado
Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit teams work behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.
Job Duties and Responsibilities
We are seeking a detail-oriented and analytical Business Operations Analyst II to join our dedicated Retail Wireless team. In this role, you will play a crucial role in supporting the retail fraud prevention efforts by using SQL to pull in reporting, conducting investigations using analytical tools, and improving current fraud detection strategies through data analysis. While strong Excel/Google Sheets and SQL skills are required, experience with Python and data visualization tools are highly preferred. Experience with machine learning is a plus.
Key Responsibilities:
Create and improve audits to effectively prevent retailer fraud
Pull in reporting using SQL to support fraud detection and prevention
Conduct investigations into suspected cases of retail fraud, gather evidence, and prepare detailed reports documenting findings and recommended actions
Analyze data using Excel/Sheets to identify trends, anomalies, and patterns indicative of fraudulent activity
Use Python and machine learning to help automate reporting and improve efficiency
Collaborate with cross-functional teams to identify areas for improvement in fraud prevention processes, systems, and procedures as well as support them in customer fraud cases and escalations
Assist in the development and implementation of fraud prevention strategies, policies, and procedures
Stay informed about emerging fraud trends, techniques, technologies, and proactively identify new fraud threats and vulnerabilities
Provide support and expertise to internal teams on fraud-related issues, including data analysis and fraud investigation techniques
Skills, Experience and Requirements
Education and Experience:
Bachelor's Degree in a relevant field such as data analytics, business analytics, business administration or computer science is preferred
Master’s Degree in a relevant field such as data analytics, business analytics, business administration or computer science is preferred
At least 2 years of experience in a similar role, preferably in data analytics, business analytics, or fraud analytics, or equivalent combination of education and experience required
Skills and Qualifications:
Strong proficiency in Excel for data analysis and reporting
Strong proficiency with SQL
Experience with Python and machine learning is preferred
Experience with data visualization tools such as Tableau is a plus, but not required
Excellent analytical and problem-solving skills, with a keen eye for detail
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
Ability to work independently and manage multiple priorities in a fast-paced environment
Knowledge of fraud detection techniques and methodologies is desirable but not mandatory
Relevant certifications (e.g., Certified Fraud Examiner) are a plus
The ability to think critically and logically, drawing valid conclusions based on compelling facts evidence and present findings to business stakeholders
Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless. Please note that you may redact or remove any information that identifies age, date of birth or dates of school attendance/graduation from your application documents before submission and throughout our interview process.
