Easter Seals Jobs

Associate Field Service Engineer - 2406200655W

Description

At Johnson & Johnson, we are seeking an individual with strong work behaviours and ambition to join our team as an Associate Field Service Engineer (m/f/d) Manchester / Liverpool / Leeds, United Kingdom.

As a global leader in the science of diagnosing and treating heart rhythm disorders, Biosense Webster Inc. offers a world-class chance to create a lasting impact on the healthcare industry.

What you will be doing:

In this role, you will have the opportunity to support our systems in installation, service, and repair. Your main responsibility will be to interact with customers in person or over the phone, handling their technical inquiries and complaints to build a lasting customer relationship. You will also coordinate independently to ensure efficient operations within your assigned area.

What impact you will also have:

• Support highly advanced medical equipment to build 3D-Maps for accurate visualisation of the human heart's anatomy, identify root causes, and successfully execute treatments in a single intervention.

• Taking ownership for your territory (North-UK / UK and Ireland), personal weekly schedule to perform installations, upgrades and repairs of our equipment within your and the customers' preference.

• Extensive travels in his dedicated region and on short notice throughout Europe.

• Evaluate, diagnose, and repair malfunctioning equipment in response to service calls in your territory, ensuring all aspects of technical/engineering work are completed to support the products.

• Drive customer satisfaction & improvement in your assigned territory through monthly reviews of complaints, parts usage, and system performance. Analyze data, identify issues, and implement corrective actions and improvement plans.

• Handle customer expectations regularly before and after various interactions to ensure customer happiness.

• Update the Service Management System in a clear and timely manner.

• Maintain composure and problem-solving focus during stressful interactions.

• Communicate business-related issues or opportunities to the next management level.

• Follow all company guidelines related to health, safety, and environmental practices.

Qualifications

We would love to hear from you, if you have the following essential requirements:

Education:

• Highly preferred bachelor’s degree or equivalent experience in Engineering Biomedical and OR (Electronics) Electrical OR Computer Engineering subject area; 2 years of medical or field service experience is a plus.

• Experience in the Medical Device Industry is preferred.

• Knowledge of servicing principles, practices, and procedures is preferred.

Experience and Skills:

• Strong organizational & problem-solving demeanour.

• Extensive travels in his dedicated region and on short notice throughout Europe.

• Experience in the usage of standard test equipment (e.g., digital multimeter/safety tester).

• Availability to work weekends and "off hours" as needed to support customer and business needs.

• Ability to lift and move equipment up to 35Kg, with excessive standing and bending required.

• Consistent dedication to upholding safety rules and procedures at all times.

Other:

• Office/Field time: 25/75%.

• Must have a valid driver's license.

• Excellent verbal and written communication in English.

What type of mark will YOU make?

By joining Johnson & Johnson you will find boundless opportunities to craft your path & amplify your impact inside & outside our walls. And with our commitment to be the world’s healthiest workforce you can strengthen your body as well and your mind. When you work at Johnson & Johnson you can touch over a Billion lives worldwide every day. And when you apply your talent to our collective purpose there’s no end to the lasting impact we can make together. And that changes everything.

Diversity, Equity & Inclusion at Johnson & Johnson means "YOU belong"!

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

Primary Location Europe/Middle East/Africa-United Kingdom-England-Wokingham

Organization Johnson & Johnson Medical Ltd. - fka -Ethicon Ltd. (7355)

Job Function Technical Field Service

Req ID: 2406200655W