Job Information
Hiawatha Sportsman's Club Administrator of Office Operations and Member Services in Engadine, Michigan
Job purpose
Responsible for supervision of front-line administration and general office administration: member and guest customer service in relation to rentals, daily accounting tasks, website maintenance, activity/meeting scheduling, and marketing communications. Offers clerical and administrative support to all operational and financial management of HSC.
Duties and Responsibilities
OFFICE ADMINISTRATOR
· Supervises Office Staff
· Delegates Duties to Office Staff
MEMBER SERVICES
· Transfers
· Membership process
· Repossessions
OPERATIONAL SUPPORT
· Assists in troubleshooting and resolving rental operational issues when needed.
· Maintains rental policies and pricing to adhere to current HSC procedures.
· Overview of ordering and receiving supplies and equipment.
· Maintain list of vendor contacts.
· Assist with budgeting for upgrades, projects, improvements, supply needs of HSC operations.
· Assists in maintaining list of HSC assets when needed.
· Coordinates with the team in the office, prime season HSC office hour schedule.
· Assists in maintaining HSC inventory.
COMMUNICATIONS SUPPORT
· Serving as a customer service representative for website communication including website troubleshooting for members.
· Committee Communications as needed
· Update and maintain website, social media accounts, Club broadcast account
· Update, maintain, and communicate changes in general rules, HSC Policy, rental policies, hunting and fishing regulations
· Assisting members and guest in interpretation of rules, regulations, policies, and procedures.
· Assisting members with website including member validation, technical assistance, updating email and phone records of all current members.
· Assist with newsletter (Council Fire) layout, printing, and distribution to members
· Responsible for mass marketing emails (Smoke Signals) to members
· Maintains website calendar for updates, coordinates with Front Desk Attendant on summer updates when needed.
· Assist with hunting/fishing season preparation: updates and communications of latest HSC rules, Mi-DNR regulations,
· Assist manager/committee chairman with permits and reports where needed (including depredation permits/reports, fish planting, harvest reports, survey reports)
· Invoice paid advertisements
· Assists when needed with signage, including flyers (if needed), temporary and permanent · Maintain the info@hiawathaclub.com email address, corresponding with members, guests, vendors, businesses.
FINANCIAL SUPPORT
· Maintains accurate general ledger accounts; on a timely basis prepares journal entries as needed to amortize prepaid accounts, accrue expenses, and record any and all other entries as needed.
· Summarizes current financial status by analyzing general ledger accounts; compiling and submitting financial statements for Club management and members and other purposes (e.g., auditors) as needed.
· Invoice annual dues, assessments, airport storage rentals, golf cart storage rentals.
· Accounts payable
· Dues billing, penalty billing
· Prepares monthly journal entries
· Prepares monthly financial statements for review
· Completes monthly bank reconciliations
· Assists with weekly Payroll as needed.
· Reconciles financial discrepancies by collecting and analyzing account information.
· Documents and helps monitor internal controls.
· Provides substantial support to budget development process.
· Complies with federal, state, and local legal requirements and all related tax filings.
· Provides financial information by answering accounting procedure questions; researching and interpreting accounting policy and regulations.
· Assigns account numbers