Job Information
Turner Mining Group IT Service Desk Technician in Elko, Nevada
Position Description:
The successful candidate will be responsible for the configuration, installation, troubleshooting, and repair of personal computers, printers, telephones, mobile devices, and data communications equipment; configuration and support of mobile devices; installation, configuration, and support of desktop software systems; troubleshooting and resolving software and hardware problems; rotate through the role of on-call Help Desk technician on a periodic basis; perform other duties as assigned.
Responsibilities:
Works at the Help Desk receives Help Desk tickets and telephone calls focusing on answering computer user requests for assistance, problem-solving with a goal of first call resolution, providing troubleshooting and resolving software, hardware, mobile, and network problems.
Daily maintenance tasks, imaging computers, and remediating broken clients
Assesses and collects essential issue data relative to problem and customer information for the dispatching a work to next tier support.
Provides first—and second-level technical customer support. The first level of support duties includes receiving trouble calls via Help Desk tickets, telephone, and e-mail and resolving issues within the scope of the role. If problems require higher-level support, the Help Desk technician will dispatch a service ticket to the appropriate higher-level support personnel.
Provide local hands-on support when higher-level support needs physical assistance; second-level support involves solving routine technical problems remotely from the Help Desk.
Responsible for day-to-day manning of the Help Desk ticketing system for all computer-related trouble reported by local end users.
Qualifications:
Two (2) years of PC Technician experience in a business networking environment required
BS in Computer Sciences preferred
Microsoft MCSA or MCSE and A+ certifications preferred
Ability to lift and carry 50 pounds required
The ability to travel locally routinely required
Exceptional customer service/interpersonal skills required
Demonstrated extensive knowledge of personal computers in a networked environment, including data and telecommunications equipment required
Knowledge of and experience with local area networks and associated protocols and equipment. Specifically, Microsoft Windows, IOS environments, mobile devices, firewall technology, and TCP/IP. Familiarity with Cisco networking equipment is preferred
Authorized to work in the US without work visa sponsorship
What We Can Offer You
A comprehensive compensation package including benefits.
Mileage and per diem for the onsite position is provided
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
An Opportunity to transform Traditional Mining into the future of Digital Mining
Opportunities to grow and learn with industry colleagues are endless
