Easter Seals Jobs

Description We are in need of a Customer Service Representative to join our team in the Waste, Refuse & Environmental Waste Management industry. Based in Elk Grove Village, Illinois, this role offers a contract to permanent employment opportunity. As a Customer Service Representative, you will be tasked with a variety of duties, ranging from processing customer requests to maintaining accurate records and navigating customer disputes.

Responsibilities:

• Handle customer inquiries, both over the phone and in person, ensuring a high level of customer service at all times.

• Process orders for services including installation, activation, discontinuation, or modification.

• Maintain a thorough record of customer interactions, documenting relevant information into the computer system.

• Work collaboratively with other departments to address and resolve customer disputes.

• Conduct customer interviews to gather necessary information and ensure accurate record keeping.

• Regularly monitor customer accounts and take appropriate actions as needed.

• Perform general office duties, including key word orders, bank deposits, and data entry tasks.

• Address complaints regarding billing or service rendered, directing service failure complaints to the relevant departments for investigation.

• Strive to deliver high-quality services to customers, promoting goodwill and customer satisfaction.

• Seek cost-effective, safe, and environmentally friendly solutions to address service issues. Requirements • Proficiency in Microsoft Excel and Microsoft Word

• Experience in a call center customer service role

• Ability to handle both inbound and outbound calls efficiently

• Excellent customer service skills and ability to resolve customer inquiries

• Strong data entry skills with attention to detail

• Ability to manage email correspondence professionally and promptly

• Experience with order entry systems

• Ability to schedule appointments effectively

• Comfortable with answering inbound calls and providing solutions to customer queries

• Strong communication, organizational, and multitasking skills

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .