Job Information
Nordstrom Asset Protection - Agent - East Coast Fulfillment Center in Elizabethtown, Pennsylvania
Job Description
SC Asset Protection Agent
The Supply Chain Asset Protection Agent will be responsible for supporting all loss prevention, safety and security initiatives designed to safeguard company assets which include the property, building, fixtures, equipment, merchandise, supplies, money and most importantly, our employees. Supply Chain Asset Protection Agents are tasked with the important role of keeping the building and employees safe, as well as identifying and investigating potential loss situations. If you have a passion for customer service, safety, working in a team environment and investigations, where every day brings a new challenge, this may be the job for you.
A day in the life…
Greet and interact with building personnel of all levels, in a professional and pleasant demeanor and respond with a sense of urgency to incidents related to loss prevention, safety and security
Monitor identification badges for entry/exit to the building for all employees, visitors, vendors, temporary employees, contractors, truck drivers, etc.
Scan building associates, visitors, and vendors using electronic walk-through metal detectors and/or hand-held metal detectors (where applicable)
Perform visual searches of bags, briefcases and other carry-in items to ensure that no prohibited items enter the building
Use interpersonal skills and directive behaviors, when needed, to ensure that the security screening procedures are followed by all individuals
Escalate highly sensitive situations that may result in collaboration with other loss prevention staff and/or local law enforcement, as needed,
Serve as a partner in the area of operational processes and inventory to reduce shrink. Initiate and conduct investigation of shrinkage/loss and follow through on resolutions in partnership with Investigator and/or Asset Protection Manager.
Maintain all site-required documentation related to loss prevention and safety issues (i.e. accident reports, inspection reports, training logs etc.)
Audit physical security infrastructure (i.e. intrusion detection, access control, cameras) and ensure working functionally of all systems
Perform daily warehouse walks of the interior and exterior of the building, thoroughly examining doors, window, gates, fences and lighting to ensure proper function and physical security standards are met. Document findings and implement corrective actions when necessary.
Review camera video footage for investigative or research purposes
Respond to all building alarms and take appropriate action.
Complete initial incident/accident documentation. Forward to appropriate individuals (Supply Chain Asset Protection Investigator/Manager/Supply Chain HR Manager) for follow up investigation and action.
Support building manager/manager-in-charge with opening and closing the building, when necessary
Maintain confidentiality in matters involving security and/or personnel issues in the workplace
Work weekends and/or overnight shifts as necessary
Performs special projects at the direction of the Asset Protection Manager
Support and contribute to the Supply Chain network priorities of ‘Safety, Team, Results’
You’ve got this if…
High school diploma, GED or equivalent
2+ years’ experience in customer facing service position, ideally in loss prevention, security or risk management
Supply Chain Facility experience preferred
Ability to effectively communicate with associates at various levels within the company.
Excellent communication and interpersonal skills
A calm head when dealing with safety and security issues; able to effectively respond and resolve safety/security issues
Proven experience where a high-level of accountability, initiative and ownership was displayed
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
About Us
We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.
Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.
CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.
CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
Come on! Join us!
