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Manager- Education (Urban Decay)

El Segundo, CA

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Permanent

El Segundo, CA

Training & Education

Full - Time

08-Jul-2024

POSITION TITLE : Manager- Education

BRAND: Urban Decay

Location: El Segundo, CA

POSITION PURPOSE

The Education Manager will lead strategy, development and implementation of retailer service & selling content, tools and leadership development programs for the field team across the U.S. This includes driving key education initiatives such as Best in class retailer service & selling content, field service & selling training guides, service & selling leader guides and leadership development programs. This position works cross functionally with Marketing, Field Sales, creative and sales.

JOB RESPONSIBILITIES

• Owns development and execution of internal service & selling materials for all levels within field sales teams, educator/leaders’ guides supporting protection of brand equity at the point of sale.

• Owns and manages the education onboarding teams group, ensuring field training materials are updated and easy to locate

• Owns monthly event communications to key

• Support curriculum development and facilitate developmental trainings for sell through team supporting constant elevation of the execution and skills of the field team.

• Leads the implementation of Consumer Engagement strategies to maximize client loyalty through service experiences.

• Support and facilitate retail driving artistry workshops, skill certification and leadership seminars

• Develop comprehensive onboarding, service & selling and artistry materials for the freelance team, ensuring they are well-versed in the best practices for service & selling.

• Create, execute, and maintain Education dashboard communicating monthly highlights, key education insights, return on investment to key stakeholders.

• Owns Sephora brand survey management, identifying service & selling gaps, sharing data weekly with Field Directors and sharing success and identifying opportunities with key stakeholders.

• Creating a feedback loop by identifying and communicating effectiveness of retailer trainings execution and service & selling performance with Regional Sales Manager and Regional Sales Director.

• Collaborate with Marketing Product Education on coordinated listening circles to provide feedback from Field Sales to Product Education team.

• Provide feedback and insights on service & selling techniques to Product Education team to incorporate in product training sessions and materials.

• Organizing training calendar for freelance, service & selling and leadership development that supports the needs of the business through efficient facilitation, TTL Classroom-based trainings and other educational initiatives, In-Store Support, Leadership Development of Managers and Regional meetings

• Organize artistry calendar to drive retail sales through artistry education aligned with consumer shopping moments, brand launches and brand priorities

• Strategically plan and execute sell through team market tours to gain insight on skill development, training effectiveness and competitive education landscape.

• Strategically attend Ulta Round Robin trainings, retailer NSO and committed retailer trainings to Understand the needs of the changing consumer- by retailer, category, region and market

• Lead by example by demonstrating exceptional customer service by directly interacting with customers on brand messaging, service & selling, application education, artistry and fulfilling customer needs.

• Champion of brand field culture with HQ stakeholders

• Participate in special projects under the direction of the Director Education, events & artistry.

  URBAN DECAY CULTURE:

• Urban Decay is an energetic, positive & highly collaborative community that likes to have fun. We encourage autonomy, are open minded & provide space for enablement.

• Urban Decay Values Employee engagement, encourages a flexible work schedule and prioritizes mental health & wellbeing

• Urban Decay seeks ambitious, agile & empathetic candidates with a growth mindset.

• Urban Decay promotes a culture that reflects the Loreal values of ethics & integrity.

  QUALIFICATION STANDARDS

• Bachelor’s degree preferred / 3-5 years related experience minimum

• Sales Field experience is highly desired

• Excellent oral and written communication skills

• Ability to work as a team member, ability to interface with multiple functions/personalities

• Strong operational efficiency, process and timeline management

• Detail oriented

• Command skills

• Strong project management and problem-solving skills

• Adaptability/flexibility

• Strategic, solutions-based mindset

• Creative thinking

• Dynamic Presentation skills

• Advanced knowledge and skill in Microsoft suite, Power BI

• Knowledgeable in concur, salesforce, Egencia, my market, opera,

  PHYSICAL DEMANDS OR REQUIREMENTS

• Duties may require travel and overnight stay

• May occasionally lift and/or move up to 25 pounds

• Based in el Segundo, 3 days a week on site.

  Salary Range: 92k-125k base + Bonus