Job Information
Livingston International Release Customs Analyst in El Paso, Texas
Release Customs Analyst
Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.
Job Type: Full Time
Location: TX El Paso TX - US048
JOB SUMMARY
Reporting to the Manager, Service Delivery, this position is responsible for the timely processing, and release of all client shipments. This is a data entry position that comes with a training program to set you up for success. The ideal candidate has experience working in a fast-paced environment, knowledge of Microsoft office and excellent customer service.
KEY DUTIES & RESPONSIBILITIES
Ensure accurate and timely processing of shipments which could include all modes of transportation.
Create customs entries through review, proper selection of client and client records
Data entry of shipment information for release, rating and billing and ensuring that all mandatory fields are completed and accurate.
Ensure correct value for duty is reported based on invoice details and terms of sale. Establish correct value for duty and tariff treatment by selecting the correct keyword/HS code
Contact Release Import Analyst for missing documentation, or information necessary to release a shipment.
Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates).
Ensure that all LI,I SOP's, ESPs (Exceptions to Standard Procedures) and business rules are adhered to following special client instructions, notes and alerts. Identifies those that have become outdated or ineffective, making recommendations for change.
Iimprove efficiencies to enhance client service and improve day to day Client Service team operations.
Research and respond to Call Center requests for information (ranges from BOL update to driver waiting) in a professional manner via phone or email in non-Air/Sea locations.
Participate fully with other team members in the day-to-day operation of Release Operations.
Endeavor to utilize and take advantage of system automation tools that are available to support release processing.
Perform other related duties as assigned by management.
Adhere to established policies and procedures.
KNOWLEDGE & SKILLS
Excellent oral and written communication and organizational skills
Client Service oriented -- interpersonal skills with internal/external clients and coworkers
Ability to handle large volumes and meet tight deadlines
Attention to detail; organization, completeness and accuracy
Good analytical skills with problem-solving ability
Ability to make decisions and recommendations within authorized limitations
Excellent time management skills
Ability to present a professional image.
Knowledge of Word and Excel software.
Office equipment/machinery used: Personal computer and common business machines/software
WORK EXPERIENCE – MINIMUM REQUIRED
No experience required
EDUCATION
Required: High School/GED or equivalent
Preferred: Associates Degree or post-secondary education
CERTIFICATIONS DESCRIPTION
Working towards/or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA) is a requirement, if not already obtained.
Successful completion of the CCS examination is a mandatory requirement for further advancement.
COMPETENCIES
Business Acumen and Straight Talk
Customer First Focus
Inclusion and Collaboration
Leading and Developing
Agility
Accountability
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.
