Easter Seals Jobs

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Join Thermo Fisher Scientific and make a global impact through meaningful work. Help us achieve our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. Develop solutions to challenges like environmental protection, food safety, and cancer research.

Senior Sales Operations Coordinator

The Senior Sales Operations Coordinator collaborates with a team with dynamic strengths in an international setting (EMEA region). They coordinate operational tasks to support sales or account managers in order fulfillment and alignment with collaborators both internally and externally.

Key areas of responsibilities:

• Provide administrative support to account managers for CRM and order fulfillment. Focus on Electron Microscopy or Desktop SEM products. Proficient in all regions and markets.

• Responsibility includes – Revenue tracking, Order acceptance & order screening, Booking Sales Orders, Booking and handling of orders including Accessory orders, full factory delivery coordination, invoicing, administrating customer acceptance.

Operational Tasks/A day in the life:

• Provide effective support to the Sales teams, Service teams, Business partners, and other customers.

• Be the critical single point of contact to address questions in the sales process and provide maximum support to Sales to relieve administrative tasks.

• Responsible for clean booking of orders and review customer Purchase Orders and coordinate cleaning of orders.

• Acquire credit approval from Finance.

• Follow trade compliance guidelines.

• Actively confirm orders to customers in a timely manner.

• Pushing orders to the factory in accordance with the targets.

• Ensure that clean order entry is maintained within various fields in the various tabs in CRM.

• Coordinate with the factory to ensure the shipment leaves the factory and is delivered to our customer during their allotted shipping timeframe.

• Build factory intercompany order in QAD following internal processes.

• Issue and post a clean financial invoice for the customer or internal purposes in QAD.

• Initiate and process Free of charge orders aligned with the account manager.

• Upload Certificates of acceptance and warranty start documents in CRM.

• Communicate using standard trigger e-mails to service enabling them to update the install base.

• Check and/or issue export documentation such as commercial invoice and certificate of origin where needed for export control.

• Acts as liaison with Accounts Receivable to resolve billing issues and deliver resolution with team, ensure credit notes are validated and accurately processed.

• Efficiently incorporate Cora SeQuence in all communications with internal and external customers.

• Accurate use of all communications available with distributors or end customers (Email via Cora, Conference calls via teams or phone calls).

• Make sure new customers and suppliers are set up in the ERP system by using standard templates, equipment, and processes.

• Ensures compliance with company revenue recognition policies for booking and shipment of orders.

• Ensures all released processes and procedures are implemented and respected and alert, and record results.

• Ensures SOX, Legal and ISO compliance.

• Collaborate with the external consultant to review and follow up on letter of credit terms. Use their advice to create clear order and payment terms for our agent or customer.

• Issue (pre-payment) bank guarantees in line with instructions from the bank and input from the customer.

Knowledge/skills/abilities (Key to success):

• Understand sales order, contract, and subcontract terms and conditions, and explain risks to company decision makers.

• Understand revenue recognition, contracts/production holds and book and ship activities.

• Good judgment in balancing business and commercial needs and potential risks/exposures with customer requests.

• Detail oriented.

• Show passion and dedication to meeting performance goals.

• Basic knowledge of International Trade (Export, Documentation and Export Control procedures, Incoterms, Free Trade Agreements, International distribution)

• Excellent verbal and written communication skills.

• Strong personality and able to communicate and build partnerships in mainly sales, finance, operations and other SSOC supporting positions.

• Skills in prioritizing based on business needs and coordinating with team members or supervisor, particularly during quarter end to prevent missed bookings and lost revenue.

Job Requirements

• MBO or equivalent experience, validated experience in sales support, service, order fulfillment or business administration.

• Proficient in English and in one other languages: which could be German, French, Spanish or Italian.

• Good knowledge of CRM, QAD, CORA and Microsoft Office packages, such as Outlook, Excel, Word and PowerPoint.

• Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding support.

• Flexible to adept other business necessities or duties when needed or assigned.

Please Apply today!!!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.