Job Information
Edmundson RV Sales Inc Service Writer in Edinburgh, Indiana
Join our team at Edmundson RV Sales, Inc. and be a part of an organization that's provided over 25 years of award winning customer service. Members of our team enjoy a fun and fast-paced work environment, a family-oriented atmosphere, competitive pay, and substantial benefits. We're looking for a highly motivated individual with a great attitude who will pass our family-owned values along to our customers. Although helpful, service advisor experience is not required.
Job Description and Responsibilities:
- Greet customers, answer incoming customer calls, and provide service repair options for customers catered to individual needs and requests
- Consult with customers regarding factory recommended maintenance and offer services based on the condition of customer vehicles
- Inspect customer vehicles and document customer requestes/concerns to enable our highly skilled technicians to properly diagnose issues and service each vehicle
- Maintain communication with customers throughout the vehicle repair process and follow up with estimated completion times and expenses
- Document all customer/vehicle data and manage digital workflow of vehicles being serviced using our online dealership management system
- Build and maintain customer relationships with exceptional customer service and a positive attitude
Ideal Candidate Requirements:
- Excellent verbal communication skills and knowledge of phone etiquette
- Ability to maintain focus, composure, and a positive attitude in stressful situations
- Ability to multi-task efficiently in a fast-paced environment
- High level of computer literacy
- Attributes: Pleasant, energetic, conscientious, dependable, self-motivated
Additional Information:
- A complete training program will be administered
- Salary is based on experience level and will be discussed during the interview process
- 5-6 day work week with flexible days off to accommodate employee needs
- Paid vacations and holidays (most holidays off)
- All applicants must be able to pass pre-employment screening.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
- Weekends as needed
Shift:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person