Easter Seals Jobs

Additional Information Salary: £13.00 per hour

Job Number 24095703

Job Category Rooms & Guest Services Operations

Location Delta Hotels Edinburgh, 111 Glasgow Road, Edinburgh, Scotland, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Join Our Team as a Front Office, Guest Experience Supervisor!

Are you an enthusiastic, dynamic, and passionate individual ready to lead a team in the hospitality industry? The Delta Hotel by Marriott, Edinburgh is looking for a Front Office, Guest Experience Supervisor to join our Front Office team. This role is perfect for someone who thrives on responsibility and driving guest satisfaction through excellent service.

About Us: The Delta Hotels by Marriott Edinburgh proudly unveils its fresh new look and identity, marking a dynamic chapter as one of the 32 newly rebranded Delta hotels by Marriott locations across the UK. Nestled in the Gyle district, a stone's throw from Murrayfield Stadium, Gyle Shopping Centre, Edinburgh Airport, Edinburgh Park, and the Edinburgh Zoo, our hotel is a mere 15-minute journey to the heart of the city. We invite you to experience the warm and lively work environment in our newly refurbished restaurant and bar. Embrace the spirit of innovation and hospitality with us at Delta Hotels by Marriott Edinburgh.

Why Marriott? At Marriott, you will join a global community and the #1 leader in Hospitality. Be inspired by what's possible, discover your future, and become the best version of yourself. At Marriott… Be you.

The Impact You’ll Make: As a Front Office, Guest Experience Supervisor, you will ensure staff works together as a cohesive team, optimizing service and meeting guest needs. Adhering to company safety and security policies, you will maintain high standards of uniform and personal appearance. Your role includes welcoming and acknowledging guests, anticipating and addressing their service needs, and fostering positive working relationships with your team.

Key Responsibilities:

• Oversee the smooth running of the Front Office department, allocating daily tasks.

• Coach, guide, and train new and current staff to meet team objectives.

• Ensure full product knowledge

• Maintain high service standards in the Front Office

• Conduct detailed supervisor handovers and complete daily reports.

• Ensure the security and safe handling of all equipment and responsible departmental pay-ins.

• Adhere to and enforce safety policies, ensuring proper safety instructions are followed.

Who We Are Looking For: We seek an enthusiastic, motivated individual with experience in a similar role within the hospitality or travel and tourism industry. The ideal candidate is a team player, fast learner, adaptable, and possesses exceptional attention to detail, interpersonal, and communication skills. You should be:

• Proactive and reliable

• Responsible and highly motivated

• Skilled in effective communication and negotiation

• Knowledgeable

Perks You Deserve:

• Discounted stays and food and beverage offerings at Marriott hotels worldwide

• Free use of the Delta Hotel by Marriott Edinburgh Leisure Club facilities

• Access to discounts, rewards, and perks with top brands

• Free meal during shifts

• Staff parking during shifts

• Learning & Development opportunities

• Employee Assistance Programme

• Dedicated benefits website

A Little More About Us: Marriott International boasts over 500 global locations, continually advancing the art of hosting to ensure brilliant travel experiences for our guests. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and meticulous details. Together, we will innovate and reinvent the future of travel.

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Apply now to start your journey with Marriott!

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.