Job Information
Aspen Aerogels, Inc. Manager, Customer & Systems Quality in East Providence, Rhode Island
Aspen Aerogels® is a rapidly growing aerogel technology company founded in 2001 to capitalize on patented advances in aerogel manufacturing. Aspen’s extensive portfolio of proprietary aerogel products are manufactured at scale and sold worldwide in the Electric Vehicle, Energy Infrastructure, and Power Generation industries. Aspen is a Tier 1/2 Automotive supplier of PyroThin® thermal barriers, and our Pyrogel® and Cryogel® insulation products are used by virtually all leading petrochemical and refining company across more than 50 countries. We’re on a mission to build a world-class organization as we continue to grow our energy infrastructure business, and expand to meet demand for PyroThin thermal barriers in the rapidly growing Electric Vehicle sector over the next decade. We’re looking for great passionate, dynamic talent to join our team.
Aspen is looking for an engaging, motivated, and dynamic Customer & Systems Quality Manager to provide technical support to external customers in Aspen’s Aerogel Material business. The Customer Quality Engineer plays a key role in being the face of the Quality organization in day-to-day engagement with customers.
The Manager, Customer & Systems Quality is responsible for establishing a positive working relationship with strategic customers to drive quality improvements. This position shall represent the Voice of the Customer related to quality issues. As will represent Aspen Quality Commitment with our customers. The customer service level shall be aligned with Aspen’s strategic direction and priority. Working with internal and external teams, the Manager of Customer & Systems Quality will be responsible for on-time implementation, coordination, improvement, and certification of Aspen Aerogels Management Systems quality. As the champion of Systems quality, you will be providing technical support, ensuring Systems compliance and maintaining Systems. You will lead / support activities related to ensuring product Quality conformance to customer requirements, internal business practices, regulatory requirements, and existing or desired certifications. This role will be required to facilitate collaboration on cross functional initiatives that improve product quality or maintain product quality.
DUTIES AND RESPONSIBILITIES:
Customer facing responsibilities:
Quality subject matter expert for a group of products in manufacturing. Provide onsite support, as needed.
Primary technical point of contact for customer complaints, changes to existing products and PPAP submittals.
Lead role in driving timely customer complaint closure within Aspen
Customer Score Card/Satisfaction – Responsible for monitoring, tracking, and driving improvement in the customer score card related to product and delivery issues
Customer Specific Requirements – intimate knowledge of requirements and translate/communicate requirements within Aspen and assure compliance.
Customer Audits – Responsible for coordination of audits and leading closure of findings.
Coordinate and Negotiated with Customers Charge backs and customer complaints.
Internal - Aspen responsibilities:
Understand the customer application and product requirements. Translate and communicate the requirements into Aspen’s product design and manufacturing activities to drive improvement and customer satisfaction.
Actively participate in Aspen’s Product Development and APQP process, representing the voice of the customer.
Lead and coordinate cross functional activities targeted at customer complaints resolution and customer facing quality improvement programs
Engage in customer calls and meetings on program development, launch, and iteration.
Participate in RFQ’s for new programs as the quality representative.
Define , Monitor and Improve Quality KPIs related to the customer satisfaction.
Ensure proper Budget and CAPEX Management.
Lead the Customer Quality Engineers and Liaison Engineer of the Organization to ensure proper and fast response with customer.
Quality Systems Responsibilities:
Spearheading and coordinating Systems quality-related functions throughout the Aspen Aerogel organization.
Establishing and ensuring System quality and documents compliance to ISO, IATF, VDA & other Engineering standards, product specifications, established process and procedures to meet customer expectations.
Working with all functional teams, conduct process documentation audit compliance for, developing and releasing product/process control plans, inspection standards, quality and testing plans and instructions, technical specifications and various testing and validations.
Leading cross-functional teams to drive process and product documentation compliance, using audits to identify issues, manage and facilitate problem resolution including root cause investigation, and the development, implementation and monitoring of effective corrective and preventive actions.
Developing and implementing Systems quality metrics; tracking and improving the performance of internal and external quality metrics.
Performing regular audits to detect non-conformances and process variations, reporting audit findings to the management as part of the formulation of the continuous improvement plan.
Consulting with the engineering teams and the management as the Subject Matter Expert on Systems quality-related issues.
QUALIFICATIONS:
Minimum of a bachelor’s degree in a related engineering discipline (System, Mechanical, Electrical, Software, Mechatronics, etc)
8+ years as Quality Manager or equivalent experience within a manufacturing company., experience with OEM (Automotive) Automotive quality, is strongly preferred.
Leadership role in establishing and maintain an organization wide QMS (e.g. IATF 16949, ISO 9001), successfully passing a certification authority (e.g. LR, TUV, BSI) audit, and achieving QMS certification
Tier 1 automotive Quality Management experience with complex systems involving hardware, software, suppliers/contractors, and customers a strongly preferred.
Strong knowledge of Advanced Product Quality Planning (APQP), Production Part Approval Process (PPAP), Failure Mode and Effect Analysis (FMEA)/Process Failure Mode and Analysis (PFMEA) and Root Cause Analysis (RCA).
Track record in quality improvement through the use of the DMAIC process, 8D, 5 Why’s, SPC and GR&R. Six sigma Green Belt certified, desire to be black belt.
Presentation and MS Office skills (excel/power point), Statistical Analysis Software JMP or Minitab
Excellent communication skills that focus on clarity and simplicity, both written and oral.
Certifications: Internal Auditor IATF 16494:2016 and VDA 6.3 & 6.5 Certified; Quality System Management
Certified Quality Engineering (CQE) strongly preferred
In depth knowledge of IATF 16949 and/or ISO 9001
Working knowledge of ISO 14001
Experience/knowledge with ISO 26262, VDA 6.3 and Automotive SPICE strongly preferred
Able and willing to travel within US and Internationally as required
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Frequently required to stand
Frequently required to walk
Occasionally required to sit
Occasionally exposed to wet and/or humid conditions (non-weather)
Occasionally works near moving mechanical parts
Occasionally works around fumes, airborne particles, or toxic chemicals
The employee must occasionally lift and/or move more than 10 pounds.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PERKS OF JOINING OUR TEAM!
Aspen is committed to offering a comprehensive benefits package, a positive and productive work environment, encouraged work/life and family balance, and opportunities for growth and development, in a culture that is focused on inclusion, sustainability, and working together to solve the world’s toughest challenges.
Aspen is proud to offer a competitive benefits package including Medical, Dental, Vision, Tuition Reimbursement, Paid Holidays, Sick Time, and PTO. In addition, we also offer Fitness Reimbursement, a 401k Employer Match, Life and Disability Insurance, and other benefits.
Aspen Aerogels, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
Aspen Aerogels, Inc. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to abuttitta@aerogel.com or call and leave a voice message at (508) 466-3111 and let us know the nature of your request and your contact information and we will return your message.
