Easter Seals Jobs

Aspen Aerogels® is a rapidly growing aerogel technology company founded in 2001 to capitalize on patented advances in aerogel manufacturing. Aspen’s extensive portfolio of proprietary aerogel products are manufactured at scale and sold worldwide in the Electric Vehicle, Energy Infrastructure, and Power Generation industries. Aspen is a Tier 1/2 Automotive supplier of PyroThin® thermal barriers, and our Pyrogel® and Cryogel® insulation products are used by virtually all leading petrochemical and refining company across more than 50 countries. We’re on a mission to build a world-class organization as we continue to grow our energy infrastructure business, and expand to meet demand for PyroThin thermal barriers in the rapidly growing Electric Vehicle sector over the next decade. We’re looking for great passionate, dynamic talent to join our team.

We are looking for a motivated IT support technician striving to address the needs of our users. Work will include onsite and remote support ranging from troubleshooting technical issues, hardware setup, networking, printing issues, system builds and configurations, etc. The Desktop Support Technician will demonstrate comprehensive support skills in the areas of operating systems (Windows 10, iOs) Microsoft Office 365, common applications, system and peripheral network connectivity, as well as mobile device – MDM (iPhone) support. The ideal candidate will be well organized and display strong multi-tasking abilities. This opportunity is based at our East Providence facility. Night Shift.

DUTIES AND RESPONSIBILITIES:

• Provide on-site support and troubleshooting for all hardware and software issues during the night shift, ensuring minimal disruption to production operations.

• Assist Production personnel with IT systems maintenance and break fix on the Production floor and in the Control Room.

• Manage and troubleshoot Wi-Fi networks to ensure consistent connectivity and optimal performance across the manufacturing plant, addressing any connectivity issues promptly.

• Provide technical support for laptops and printers used in the manufacturing process, diagnosing and resolving hardware and software issues to minimize downtime.

• Manage and maintain all Asset Deployment platforms, Manage Engine and Microsoft Intune.

• Facilitate the seamless integration of new hires into the organization, providing technical support and guidance on IT-related onboarding activities such as account setup, software installations, and equipment provisioning.

• Perform Oracle password resets for production team members as needed, following security protocols and ensuring data integrity and confidentiality.

• Document support activities, solutions, and procedures accurately for knowledge sharing and future reference, maintaining detailed records of hardware and software configurations.

• Adhere to established IT policies, procedures, and security guidelines, ensuring compliance with regulatory requirements and best practices in information security.

• Oversee audiovisual support for large conference rooms, including setup, configuration, troubleshooting, and maintenance of equipment to ensure seamless presentations and meetings.

• Familiarity with Microsoft 365 (M365) suite, providing guidance and assistance to users on utilizing its various applications efficiently.

• Prioritize and manage workload effectively, ensuring timely resolution of support tickets and tasks while maintaining a high level of service quality.

• Collaborate with cross-functional teams to implement IT initiatives and projects, contributing technical expertise and support as needed.

• Document support activities, solutions, and processes accurately for knowledge sharing and future reference.

• Demonstrate excellent communication and organizational skills, effectively conveying technical information to non-technical users and maintaining meticulous records of support activities and resolutions.

  QUALIFICATIONS:

• Minimum 3 years’ experience or 1 years’ experience with college degree

• CompTIA A+ or Microsoft MCP in current desktop operating systems

• Troubleshooting skills and techniques applied to diagnosing TCP/IP networking issues

• Knowledge in addressing DNS and DHCP issues and configurations

• Knowledge of setting up VPN, RDP and other remote technologies for desktops

• Experience installing, supporting, and troubleshooting business critical client-server applications on Windows desktop systems

• Knowledge and experience administering Microsoft Active Directory and Group Policy

• Knowledge and experience administering Office-365 cloud environments

• Thorough knowledge of desktop application (Office, Outlook, Antivirus, etc.)

• Knowledge of setting up handheld smart devices in a network environment - iPhone

• Knowledge of network printing

• Ability to independently diagnose and resolve challenging technical issues

• Ability to keep up to date with current and future technologies

• Friendly demeanor with clients and peers

• Good communication and troubleshooting skills

• Ability to work well both in a team environment and as an independent self-starter

• Ability to clearly document work performed in addressing each issue

• Is thorough and detail oriented and able to follow procedures

• Must be able to always maintain confidentiality

  The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  PERKS OF JOINING OUR TEAM!

  Aspen is committed to offering a comprehensive benefits package, a positive and productive work environment, encouraged work/life and family balance, and opportunities for growth and development, in a culture that is focused on inclusion, sustainability, and working together to solve the world’s toughest challenges.

  Aspen is proud to offer a competitive benefits package including Medical, Dental, Vision, Tuition Reimbursement, Paid Holidays, Sick Time, and PTO. In addition, we also offer Fitness Reimbursement, a 401k Employer Match, Life and Disability Insurance, and other benefits.

  Aspen Aerogels, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

  Aspen Aerogels, Inc. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to abuttitta@aerogel.com or call (508) 466-3111 and let us know the nature of your request and your contact information.