Job Information
City Wide Facility Solutions Account Manager in East Brunswick, New Jersey
City Wide Facility Solutions in East Brunswick is excited to welcome a passionate Facility Solutions Manager (FSM) who is ready to drive business growth while also advancing their own professional journey in a vibrant, fast-paced environment. We offer a competitive base salary, along with an appealing commission structure and a comprehensive benefits package for the right candidate. Being bilingual is definitely a plus! This dedicated individual will oversee a territory in Somerset County and the surrounding areas.
Why City Wide?
At City Wide Facility Solutions, we're proud to be a leader in the building maintenance industry. As a sales and management company, we offer a single-source solution for all building maintenance services, both inside and out. We exemplify our core values of relentless customer service, growth mindset, and hustle. We're looking for people who want a career, not just a job, and we are committed to promoting from within. Our dynamic team thrives in a collaborative, inclusive, and fun atmosphere that recognizes and rewards outstanding performance.
Key Responsibilities:
Client Relationship Management: Build and nurture strong client relationships, focusing on retaining clients and discovering new opportunities for service growth and expansion.
Operational Excellence: Ensure top-notch service delivery at all client locations, upholding the highest quality and compliance standards while managing contractor relationships, including hiring, negotiations, and performance evaluations.
Strategic Problem Solving: Proactively address client concerns, organize site visits, and create strategic solutions that boost client satisfaction and improve operational efficiency.
Technology and Reporting: Leverage City Wide’s CRM to effectively manage client interactions, service schedules, and performance reports, ensuring that all data is utilized to enhance service delivery.
Ideal Candidate:
Demonstrated experience in account management, sales, or a related field in the service industry.
A proven leader with a track record of managing diverse teams.
Strong skills in problem-solving, organization, and communication.
Comfortable with technology, preferably with experience in CRM systems.
Thrives in a fast-paced, results-oriented environment.
Compensation:
Base Salary: $60,000, with the opportunity to earn significant On Track Earnings of $95,000+ based on your performance.
Additional Benefits: A comprehensive benefits package, including health insurance, paid time off, and a competitive bonus structure.
Performance Metrics for Success: At City Wide Facility Solutions, we value transparency and clarity in our success measurements. As a Facility Solutions Manager, your performance will be assessed based on several essential metrics that drive client growth and satisfaction as well as the prosperity of our branch. These include:
Client Retention: Strive for a client retention rate of 96-98%. High retention signifies exceptional service and client satisfaction.
Revenue Growth: You will be expected to boost extra service (ES) sales, with specific targets tailored to your designated territory.
Quality Assurance: Perform and document thorough quality control inspections to guarantee that all services meet our high standards.
Operational Excellence: Manage service delivery efficiently, ensuring compliance with both client and company standards.
Team Management: Lead and nurture your team, promoting high performance and adherence to company protocols.
Requirements
3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience.
High School diploma required; bachelor’s degree highly desirable.
Highly detail oriented and excellent follow-through on commitments.
Positive and outgoing personality; great at building relationships.
Excellent verbal and strong written communication skills.
Proficient in Microsoft Office and knowledge of CRM database.
Must have reliable transportation.
Bilingual a plus but not required
Benefits
Health & dental insurance
Paid time off
Incentive Compensation / Bonus
Benefits
Mileage reimbursement
401k
Health insurance
Paid time off
Dental insurance
Vision insurance
Life insurance
Paid training
Cell phone allowance
