Job Information
Massachusetts Port Authority IT Senior Help Desk Technician in East Boston, Massachusetts
IT Senior Help Desk Technician
Print (https://www.governmentjobs.com/careers/massport/jobs/newprint/4799073)
Apply
IT Senior Help Desk Technician
Location
East Boston, MA
Job Type
Full-Time
Job Number
FY2025-00089
Department
Information Technology
Division
Information Technology
Opening Date
01/21/2025
Description
Benefits
ABOUT US
The Massachusetts Port Authority is Powering What’s Possible™ for your career. We are a dynamic organization that connects people and businesses to the global community by air, land, and sea. Our employees are essential in moving planes, cargo and cruise ships safely, efficiently and sustainably. We are an economic engine, managing real estate assets where people live, work, and play. Together, the properties we own and operate generate $20 billion for the region’s economy. With a commitment to diversity, equity, and inclusion and being good neighbors, we achieve results that positively impact the people and businesses of New England.
As the digital heartbeat of our organization, the Information Technology (IT) Department fuels the seamless operation of Massport. Driven by our commitment to excellence, we harness the power of technology to solve real-world challenges and enable the organization to achieve its business goals with exceptional efficiency. Our team embraces development and diversity, constantly seeking new opportunities for innovation and growth, to help shape the future of our agency and set new standards for excellence.
ABOUT YOU
As a Senior IT Helpdesk Technician, you are a resourceful and adaptable problem-solver with a commitment to mastering complex technical challenges and delivering exceptional support. You thrive under pressure, staying composed while managing competing priorities with precision and attention to detail. With strong communication skills, you foster collaboration, guide team members, and ensure clear, empathetic interactions with users at all levels. Your proactive mindset, dedication to learning, and ability to anticipate and resolve issues make you a reliable and impactful leader in providing seamless IT solutions.
What you will do:
Serve as the first point of contact for customers, creating and managing help desk tickets while documenting issues and resolutions accurately.
Provide technical support across multiple platforms, resolving complex hardware, software, network, and system issues both remotely and in person.
Maintain and manage IT inventory, Microsoft Office Suite, and Active Directory functions, ensuring system integrity and resource optimization.
Lead escalated help desk efforts, guide team members, investigate recurring issues, and deliver training to enhance user support and system performance.
WHAT YOU OFFER
Bachelor’s degree in MIS or Computer Science, or equivalent professional experience, with at least 5 years in technical support.
Expert knowledge of Microsoft Office suites and demonstrated troubleshooting and diagnostic skills.
Proficiency in operating systems, virtualization environments, Active Directory, DNS, NTFS, and IP addressing.
Skills in scripting (Perl, VBScript, PowerShell), with strong communication abilities for user training and documentation.
*Click here for detailed job description (https://www.massport.com/sites/default/files/2025-01/Massport-Job-Description-IT-Senior-Help-DeskTechnician-1-17-25.pdf)
WHAT WE OFFER
Collaboration with colleagues at all levels of leadership from all different disciplines, from Aviation to Maritime and beyond. Every day is different at Massport and the breadth of our impact on the Massachusetts region through our facilities provides many opportunities for our employees to grow, learn, and explore the many areas of our business. Our business is all about connecting. We support and take pride in the employees that make those connections possible each and every day. Further, Massport is an Equal Employment Opportunity employer and committed to workforce diversity and inclusivity.
What we believe in :
Work/life balance
Supporting the people and businesses of New England
A supportive and inclusive culture
Achieving results and having positive impact
Opportunities for growth
Being good neighbors in the communities we serve
Providing safe, healthy, and secure work environment
Protecting the environment
*Click here for information on our comprehensive compensation and benefits packages. (https://www.massport.com/sites/default/files/2024-04/HR-Benefits-One-Sheet.pdf)
We're a world-class organization of people moving people and goods--connecting Massachusetts and New England to the world safely, securely, and efficiently, with a commitment to sustainability, our neighboring communities, and diversity, equity, and inclusion.
We support and take pride in the employees that make those connections possible each and every day.
We provide comprehensive compensation and benefits packages*:
• Health, dental, vision, life insurance
• Disability insurance
• Flexible work arrangements
• Vacation time, sick time, personal days
• 12 Holidays per year
• Massport Retirement Plan (Pension)
• Deferred Compensation Plan (457b) with employer match
• SMART Plan retirement plan advisor/financial planning
• Discounted MBTA passes
• Public service loan forgiveness program for federal student loans
• Professional development programs
• Mentorship program
• Adoption assistance
• Paid parental leave
• Employee assistance program
• Employee recognition programs
• Employee resource groups
• Flexible spending accounts
• Wellness programs
• Community engagement
• Volunteer opportunities
• On-site employee parking
• Bike racks
• Electric car charging stations
• Mother's suite for new/nursing mothers
*Benefits may vary by position and/or location.
For more information, please visit www.massport.com.
We are an equal opportunity employer and are committed to workforce diversity and inclusivity.
Follow us on linkedin.com/company/massachusetts-port-authority
Employer
Massachusetts Port Authority
Address
One Harborside Drive, Suite 200S East Boston, Massachusetts, 02128-2909
Phone
617-568-3900
Website
http://www.massport.com
Apply
Please verify your email address Verify Email
