Job Information
City of Durham Quality Improvement Analyst in Durham, North Carolina
Quality Improvement Analyst
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Quality Improvement Analyst
Salary
$65,749.00 - $101,920.00 Annually
Location
Durham, NC
Job Type
Full time with benefits
Job Number
24-04943
Department
Emergency Communications (911)
Opening Date
07/03/2024
Closing Date
7/17/2024 11:59 PM Eastern
Description
Benefits
Questions
Position Description
Work. Serve. Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.
Hiring Range: $65,749 - $78,898
Hours/Schedule: 8:00 AM - 5:00 PM
This position is devoted to providing management analysis and oversight; departmental budget and personnel management; program administration and oversight; risk management and safety services. Incumbents perform fully-proficient journey-level financial, managerial and/or operational analysis work or program administration for a City-wide function or City department that requires independent evaluation and analysis of issues and the exercise of judgment, education and experience to select and apply criteria to resolve problems and make recommendations. Decision-making includes selecting the method to address a problem or issue, subject to the constraints established by management objectives and direction.
Position is responsible for researching, compiling, and analyzing information; preparing reports; managing programs and/or processes; assessing programs and performing quality control; consulting with management and other staff; performing special projects; serving as a liaison to other City departments, vendors or external customers; performing marketing, as assigned; analyzing operational processes and recommending improvements; developing performance measures; developing and updating business plans and assisting with strategic planning; overseeing/processing contracts/agreements and/or leases; and coordinating and administering budgets. As assigned, an incumbent may serve as a lead worker, assigning work and monitoring work completion or supervise paraprofessional and/or support staff including conducting performance evaluations, coordinating training, and implementing disciplinary action.
Duties/Responsibilities
Administers programs including evaluating program performance; performs quality control; develops performance measures; recommends improvements; assists with strategic planning; and ensures compliance with applicable regulations, policies, and procedures.
Prepares, maintains, reviews, and/or processes reports, business plans, contracts, agreements, leases, claims, forms, applications, promotional materials, and other documents; updates and maintains databases, online systems, and webpages; researches updates, compiles, analyzes, and/or reviews information; produces findings and develops recommendations; reviews work and the work of others for accuracy and completeness.
Collaborates with, and serves as a liaison to, City management and departments, vendors, and/or external agencies; attends meetings to provide consultation and professional assistance; coordinates public outreach; conducts site visits and/or investigations, as assigned; develops and delivers training, as assigned; and promotes programs and other department operations.
Develops, prepares and administers budgets including monitoring expenditures, researching and analyzing financial and related data, preparing cost estimates, and making budget and procurement recommendations.
Performs other duties of a similar nature and level as assigned.
Overseeing compliance and all associated documentation for multiple accreditation programs including but not limited to Commission of Law Enforcement Agencies Accreditations (CALEA), and International Academies of Emergency Dispatch (IAED) including maintenance of required proofs.
Researching and recommending policy implementation or changes to ensure compliance with accreditation requirements. Responsible for agency compliance in quality assurance.
Researching and recommending policy implementation or changes to ensure compliance with accreditation requirements. Responsible for agency compliance in quality assurance.
Ensuring that quality assurance and quality improvement initiatives are implemented to assure consistent compliance is maintained among emergency operations employees.
Identify departmental training needs through data collection and analysis to identify trends and compliance deviations.
Develop, maintain and teach Continuing Education materials related to compliance.
Minimum Qualifications & Experience
Bachelor’s degree or equivalent in business or public administration or directly related field
Two years of professional experience in an area related to assignment.
Additional Preferred Skills
Used and familiarity with IAED standard
Familiarity with AQUA software
Any AED Q certifications
Understanding of Accreditation.
Benefits – General Full-Time Employees
11-12 paid holidays per year
12 standard work days of vacation per year
12 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
2 weeks paid military leave per year
Medical, dental, vision, and supplemental life insurance plans
State and City retirement plans
Short and long term disability plans
Paid temporary disability leave for specified conditions
City contribution of 10.15% into the N.C. State Retirement System
Paid funeral leave
Employee Assistance Program - personal and family counseling
Paid life insurance equal to annual salary
48 hours for volunteer work each year*
4 hours parental leave each year
Workman's Compensation Insurance
457 Deferred Compensation Plans
Benefits - Part-Time (1,000 hours or more per year)
401(k) retirement plan (5.0% of salary)
State retirement plan
Benefits Part-Time (Average 30 hours per week over 12 month period)
401(k) retirement plan (5.0% of salary)
State retirement plan effective first day of the month following date of hire
Health insurance effective first day of the month following date of hire
Dental and life insurance, after one year of service
Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service
01
Where did you first hear about this opportunity?
City of Durham Website
Walk in
Job fair
Employee referral
Professional organization Please list the organization in "other" box below
Internet posting Please list the specific web site in the "other" box below
Craig's List
Facebook
LinkedIn
GlassDoor
governmentjobs.com
Monster.com
Indeed.com
Employment Security Commission
Magazine/Newspaper
Other
02
If you listed "other" above please give specific web site, organization, or publication.
03
Please select your highest level of COMPLETED education.
Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
High School Diploma or Equivalent (GED, HiSET, TASC)
Associates Degree
Bachelor's Degree
Master's Degree
Doctoral Degree (PhD, Juris Doctorate)
04
How many years of related experience do you have?
No related experience
Less than 1 year of related experience
1 year but less than 2 years related experience
2 years but less than 6 years related experience
6 years but less than 10 years related experience
10 or more years related experience
05
Do you have any IAED Q certifications?
Yes
No
06
Please briefly describe how you used IAED standards: If you have not used the IAED standards, please put N/A
07
Please briefly describe how you have used AQUA software? If you have not used AQUA software, please put N/A
08
Describe your understanding of Accreditation:
Required Question
