Easter Seals Jobs

Description We are offering a contract to hire employment opportunity for a Customer Service Representative in the retail industry, based in the vibrant city of Durham, North Carolina. In this role, you will be a key player in maintaining customer satisfaction and driving sales through efficient handling of customer interactions and processing of customer applications.

Responsibilities:

• Handle inbound and outbound customer communication with professionalism and courtesy

• Efficiently process customer credit applications to support sales activities

• Maintain up-to-date and accurate customer credit records in the company database

• Resolve customer inquiries in a timely manner, demonstrating a customer-first approach

• Monitor customer accounts and take necessary actions to address issues or discrepancies

• Utilize exceptional multitasking skills to handle multiple customer service tasks concurrently

• Demonstrate strong data entry skills, ensuring accuracy and efficiency

• Use your customer service skills to promote a positive image of the company

• Leverage your inside sales experience to convert customer inquiries into sales

• Maintain a positive attitude and high energy in all customer interactions. Requirements • Minimum of 2 years of experience in a customer service role within the retail industry

• Proven skills in customer service, including the ability to handle complex customer queries and complaints

• Excellent communication and interpersonal skills, with the ability to engage effectively with a diverse range of customers

• Strong problem-solving skills, with a solution-focused approach to customer issues

• Ability to thrive in a fast-paced retail environment, managing multiple tasks and priorities effectively

• Solid understanding of retail operations and best practices

• High level of professionalism, reliability, and a commitment to maintaining high standards of customer service

• Flexibility to work various shifts, including weekends and holidays, to meet the needs of the business

• Basic computer skills, with experience using point-of-sale systems and other retail software

• High school diploma or equivalent educational qualification.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .