Easter Seals Jobs

This is an 8 month contract

Description:

• Notifying investigator sites, sponsors, and affiliates of laboratory results, sponsor determined flags, and test cancellations as defined in the Statement of Work (SOW)

• Monitoring, tracking, and resolving accession holds and informing the Supervisor and the associated Project Manager of any delays

• Updating the database with appropriate information and informing personnel of additional testing needs.

• Supporting sites and sponsor with project related questions via phone and email

• Effective and timely adherence to management communications, meetings, and Standard Operating Procedures (SOP)

• Assisting and supporting in the implementation of global processes and procedures

• Tracking and reporting metrics as determined by management in the agreed timelines

• Documenting all service failures, resolving, and escalating to management when appropriate resolution is incomplete

• Acting as a liaison for both internal and external clients

• Communicating investigator site needs when new policies or procedures are discussed

• Instilling a culture where patient safety is top priority

• Promptly address patient safety issues and escalates as needed for resolution

• Ensuring the investigator’s needs are explored prior to implementation of new processes and procedures

Skills:

Customer service, Customer support, Call center, Portuguese, bilingual, pharmaceutical

Top Skills Details:

Customer service, Customer support ,Call center, Portuguese ,bilingual

Additional Skills & Qualifications:

Customer service skills

• Self-motivated with strong verbal skills

• Attention to detail and good organizational skills

• Ability to handle multiple tasks and multiple distractions while maintaining a professional manner

• Adaptability skills

• Problem solving skills

• Being a team player with an ability to work independently

• Fluency in English + Portuguese.

• Experience in the pharmaceutical industry is an advantage

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.