Easter Seals Jobs

Job Description

Job Description:

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments. Level I Patient Schedulers are expected to be proficient in scheduling multiple service lines within the same market and one service line across Essentia Health and will be cross trained to provide coverage as needed.Essentia Health is seeking a Patient Scheduler I to handle incoming calls and online requests from patients while recording, evaluating, and managing patient needs, and communicating with the nursing staff when necessary.You will serve as initial point of contact to patients seeking medical assistance for Essentia Health clinics and departments.This is a complex, high call volume, patient contact clinical service position, which provides a wide range of services oriented toward gathering patient information, both clinical and insurance/guarantor, and coordinating the scheduling of services for patients including ancillary and procedure scheduling, with an emphasis on excellent customer service.Exhibits and promotes a full understanding of customer service philosophy, stressing the importance of making a positive impact upon customers. Must keep current with clinical, provider, and scheduling information pertaining to the departments served.

Education Qualifications:

Key Responsibilities:

• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients

• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility

• Coordinates the scheduling of services for patients including ancillary and procedure scheduling

• Handles incoming calls, follow-up and referral work queues, ticket scheduling

• Proficiently and accurately enters data into the permanent electronic health record while talking with patients

• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes

• Accurately scheduling a wide range of patient appointment types, including procedures, for numerous Essentia departments and clinics.

• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility.

• Proficiently and accurately entering data in the permanent Electronic Health Record while talking with the patient.

• Support of direct marketing campaigns by adhering to specific data gathering and scheduling guidelines related to each individual campaign.

• Strong, accurate keyboarding and verbal communication required.

Preferred Qualifications:

• Previous patient access representative or scheduling experience preferred

• Clinical scheduling or contact center experience preferred.

Job Location: Building A - Duluth Clinic - 1st Street

Shift Rotation: Day Rotation (United States of America)

Shift Start/End: 0800/1700

Hours Per Pay Period: 80

Compensation Range: $17.27 - $25.74 / hour

Union: DC USWA Main & Neighborhoods (DCUMN)

FTE: 1

Weekends:

Call Obligations:

Sign On Bonus:

Equal Employment Opportunity (EEO) at Essentia

It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.